I am customer service professional with over 6 years of experience in service industry. I have total of 5000+ working hours of experience on Elance along with verified competencies on listed on my Elance profile. I am graduate with BA in English.
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Starting from handling basic customer issues/inquiries to solving complex process issues, I am proficient with all competencies required for customer service profile. I well versed with fluent verbal/written communication in English.
I am expert with customer service ticket platform Zendesk,...
May 18, 2014|Data Entry|Private|Completed
Jan 27, 2014|Other - Administrative Support|Private|Completed
Dec 11, 2013|Mailing List Development|Private|Completed
Dec 4, 2013|Mailing List Development|Private|Completed
I possess 3 Years experience with eCommerce merchant company based in Melbourne,Australia and I was first point of contact for customer service to well known group buying websites like Groupon, Spreets, Cudo, Deals, Ouffer, Brands Exclusive, MyDeal, OurDeal etc. My eCommerce job profile covered answering customer's emails regarding product info, delivery status, out of stock notification, tracking shipments, product uploading, handling paypal disputes, refund & replacement claims, checking regular updates with suppliers/product manufacturers, followups & customer reviews etc.
Currently as a part of hospitality software support, I am first point of contact of the company. I understand nature of client issues and resolve them in timely and efficient manner including software issues, fixing errors/glitches, software installation, license registrations/surrenders, software training and implementation. I am responsible for resolving client issues via live chat, email, phone and remote applications.
Customer service is my passion, I love assisting clients in their difficult situation and it gives me immense pleasure and inner satisfaction when I succeed to resolve their issues. Compliments from clients are bonus! I am quick learner, enthusiastic & friendly person. I look forward to working as a customer service representative.
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