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Ruth G. | Elance
 
176985602337900
Last Sign-in: Oct 14, 2013

Ruth G.

Tech Support Engineer/Translator
   Mexico
  |   Tepotzotlan, Estado de Mexico
  |  2:52 pm Local Time

Verified Freelancer

Ruth G.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $8

I am a Networks Engineer, so most of my background is related to networking. I used to work at cisco tac on the VPN team. I have five years of experience in IT. It's my goal to keep improving in the IT area in general and increase my expertise in networking and customer support. I have experience with both hardware and software support. In addition to my extensive IT experience, I also have
extensive experience in customer service. I pay great attention to detail, and as such, am very good at troubleshooting. I am often able to troubleshoot...

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Sep 26, 2013|Technical Support|$20,774|Completed
|
5.0
Sep 6, 2012|Technical Support|$500|Completed
|
5.0

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Skills (10)

Tested
Cisco
Internet Security
Windows 7
TCP/IP
Wi-Fi
Windows XP
Windows Vista
English
English Speaking Test
My Score
avg
Passed
English-Spanish Translation
English To Spanish Translation Skills Test
My Score
avg
Call Center Skills

Service Description

- TCP/IP Protocols
- Security, VPN and AAA Authentication
- Firewall Configuration (CISCO ASA and PIX, JUNIPER, Checkpoint, Linksys)
- Router and Switch Configuration
- Modems, Wireless
- LAN Network technical support of both home and business networks; wired and wireless.
- Installation and Troubleshooting of Operating Systems (Windows 2000, XP, Vista and 7)
- Installation and Troubleshooting of Office (Office XP, 2003, 2007)
- Windows Server
- Managing support tools and wireless remote (Remote Desktop, WebEx)
- CRM Documentation
- Assembling and conducting corrective and preventative maintenance to desktops, laptops and printers





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Employment

LatPro
Tech Support
2011 - 2012
Technical support to customers and people inside the company, monitoring, fraud detection, database handling
Compucom
Hardware Specialist
2010 - 2011
Troubleshot hardware issues with the customers and help them repair them when possible or identify the defective part and send a tech to replace it.
Compucom
Network Support Engineer
2008 - 2009
Provided technical assistance with Cisco equipment to clients, in English. My job ranged from initial configurations and resolving any problems with the configurations to advanced settings. The...

Education

Tecnologico de Monterrey (ITESM)
Computer Systems Engineer
2005 - Present

Keywords

tech support
customer service
helpdesk
networking
My Snapshot
8
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
rugomez
Type
Individual
Member Since
May 2012
Elance URL
Verifications
0
Ruth G. | Elance

Ruth G.