I am a Service Management Professional with strong IT skills. My educational background is Economics & Business Administration and I have been working in international ITC companies in the Service Management domain. My professional focus is on the Travel and Aviation industry. I possess certificates in ITIL and Six Sigma and have applied these guidelines during my career.
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I have expertise in setting up and operating service desks, design, build and deploy customized IT tools (OSS, CMDB), business process outsourcing and -offshoring.
I am offering consultancy services to national and international clients. With 15+ years of international experience in the ITC world with a strong focus on the travel industry, I possess the skills and knowledge to improve existing processes, to design, develop and to operate Service Management from A to Z.
During my professional career, I have managed several international Service Desks, both during project and during operations phase. Business process outsourcing and offshoring of services has been provided to both internal and external clients.
When commercial off the shelf software has not always fit operational needs or budget constraints, design, development and operations of customized or self-developed solutions has been performed; often with significant cost savings on CAPEX and OPEX.
My communication skills enable me to interact with clients and staff at all levels, up to CxOs.
IT systems I have solid experience with (installation, configuration, customization, administration, development) include: MySQL, PHP, Nagios, Cacti, OpenNMS, YACS, WordPress, Asterisk.) I am familiar with the Operations Systems MS-Windows, Mac OS and Linux.
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