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Ryan Hook | Elance
 
176985602337900
Last Sign-in: Aug 17, 2011

Ryan Hook

IT Support
   Australia
  |   Dural, NSW
  |  6:16 pm Local Time

Overview

I am a qualified IT enthusiast with more than a years worth of IT and help desk support experience. I am applied and eager to become involved in a rewarding role in the IT industry. I have recently completed a Diploma qualification at Hills TAFE. May last year I participated in the National World Skills Competition in PC support, I came back with outstanding results as I won 1st place and received the gold medal. I am presently studying a degree course in Information Communication Technology at the ‘University Of Western Sydney’ (UWS).

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Portfolio

Article on my Success @ National Worldskills competition (PC Support)
Article on my Success @ National Worldskills competition (PC Support)
Article on my Success @ National Worldskills competition (PC Support)

Skills (9)

Tested
Windows XP
Windows XP Test
My Score
avg
Passed
Computer Skills
Computer Skills Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Helpdesk
Help Desk Certification
My Score
avg
General Office Skills
Office Skills Test
My Score
avg
TCP/IP
TCP/IP Test
My Score
avg
Network Administration
Networking Concepts Test
My Score
avg
Passed
Microsoft Windows Server
Cisco

Employment

Electus Distribution
IT Support Officer
2010 - Present
Provide help desk support to over 70 retail shops across Australia & New Zealand(Jaycar) • Troubleshoot Problems regarding retail system (AdvanceRetail) • Assist remote users using Remote Desktop...

Education

Technical and Further Education (TAFE)
Diploma – System Administration /w Credit
2009 - 2010
Technical and Further Education (TAFE)
Certificate III – Network Administration /w Distin
2009 - 2009
Pacific Hills Christian School
NSW Higher School Certificate
2007 - 2007

Keywords

My Snapshot
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  • 12 months
  • Lifetime
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Identity
Username
ryan_hook
Type
Individual
Member Since
August 2011
Elance URL
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Ryan Hook | Elance

Ryan Hook