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Scott Montgomery | Elance
 
176985602337900
Last Sign-in: Feb 14, 2014

Scott Montgomery

Microsoft Excel Expert
   United States
  |   Austin, TX
  |  1:24 am Local Time

Overview

Data analyst with mastery over MS Office. I specialize in MS Excel scripting, and reports.

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Portfolio

Dashboard report for customer. Team dropdown at the top changes values for dashboard...
Gantt chart created in Excel for customer conversion project
Projected cost analysis of registering contacts for a Support Portal
Timeline created for presentation of a Service Desk history.
Trending Service Desk License assignments with Activated/Deactivated Delta and License...
Executive management requested an AdHoc report crossreferencing weekly call volumes,...
Executive management requested an AdHoc report to identify call volumes over a spawn of...
Call analysis of agents on a helpdesk
Generic call trend report for various support teams.
CSV Export data copy/pasted into columns on the left, and converted to required format...
Support manager requested a crossreference of Chat vs Phone ASAs over a given period.
Various recurring reports provided to customer
This example shows how the static template works. Copy/paste CSV file data into first...
Created a call workflow diagram for inbound call support team
Prepared a recommended IVR workflow for a client services team looking to implement IVR...
Produced a Change Order workflow process diagram
Produced an upgrade path image file for client service support web site.
Sample Invoice Form
Title: MS Excel 2007 Macro: String Search and Replace About: SWF file produced with...
This form was recreated to match a PDF form. Customer provided PDF document for...

Skills (2)

Tested
Microsoft Excel
Microsoft Excel 2003 Test
My Score
avg
Microsoft Word
Microsoft Word 2003 Test
My Score
avg

Service Description

Providing data solutions for companies needing assistance with technical documentation, report writing, data conversion and/or analysis, project management, or service desk administration.

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Education

Austin Community College
Associate of Science in Business Administration
- 2013

Keywords

Report
Excel
Administration
Project
Data
My Snapshot
Elance Level
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  • 12 months
  • Lifetime
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Total
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Private
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Identity
Username
Rytath_Ventures
Type
Individual
Member Since
March 2008
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Scott Montgomery | Elance

Scott Montgomery