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Saad T. | Elance
 
176985602337900
Last Sign-in: Jun 10, 2015

Saad T.

Customer Support, Live Chat, Assistant, Researcher
   Pakistan
  |   Karachi, Sindh

Overview

Minimum Hourly Rate $3

I have been working on odesk and have 11000+ hours of experience.
https://www.upwork.com/users/~01b8c--320

I opt to SUCCESS not only for myself but also to the company I serve.
Producing 100% Employer / Customer Satisfaction is my goal.

These are established by my skills and abilities below:

--Good command in English (Writing, Listening, Reading and Speaking)

--Customer Service (Email / Chat and Phone Support)

--Worked as an encoder, can type 60wpm.

--Ability to relay messages formally and in an understandable manner thru business...

Read More »

Portfolio

Chat Support
http://websitealive.com/
60 WPM Typing Speed
Lead entry into customized system (Magento)
Advertiser Manager
http://www.shareasale.com/
Form Filling
https://docs.google.com/spreadsheet/viewform?formkey=dGpSaGJyRnJfNzI2UlZNQjJpcjZibGc6MQ
Research

Skills (6)

Tested
Email
Helpdesk
Customer Service
Microsoft Excel
Time Management
U.S. Culture

Employment

Pac-n-Zoom.com
Cloud Server Assistant/Virtual assistant
2011 - Present
Dawn Newspaper
Intra-Day Stock Market WriterTranslator
2005 - Present
Worked as a Freelancer At dawn English newspaper As a Intra-Day Stock Market Writer and Translator
www.mobilinkgsm.com
Team Leader
2007 - 2011
Mobilink GSM is largest Cellular Service Provider in Pakistan, with more than 7000 emplyees nationwide. Reponsibilities as Customer Service Representative include: * Answering Customer's queries...
www.dishnetwork.com
QA Team Member
2010 - 2010
Worked as QA Team Member. Quality was maintained i all aspect of customer Support. Worked in collaboration with The Resource Group.
www.bluehippo.com
CCR
2007 - 2009
* Answering Customer's queries over the Phone/Email/Live Chat with average 95% quality and scoring high on productivity. * Having good quality skills, I was given an opportunity to work as an...
http://www.stratasoft.com/
CCR
2005 - 2006
Business Process Outsourcing Firm with more than 50 employees based at Lahore, Pakistan Responsibilities include: * Answering queries of North American Clients. * Escalating issues to relevant...

Education

Karachi University
Masters
2008 - 2011
Karachi University
Bachelors
2004 - 2008
PCT
Intermediate
2002 - 2004

Keywords

windows-xp microsoft-excel microsoft-word crm customer-service magento oscommerce administrative-support virtual-assistant-skills customer-support email-support chat-support supervisory-skills account-management email-handling customer-service customer-relations typing microsoft-office microsoft-excel online-assistant gmail helpdesk-support keyword-research research internet-research market-research order-entry logo-design administration appointment-setting
My Snapshot
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
saadthamed
Type
Individual
Member Since
December 2011
Elance URL
Verifications
0
Saad T. | Elance

Saad T.