Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Cruz Ignacio Saavedra Flores | Elance
 
176985602337900
Last Sign-in: Sep 10, 2015

Cruz Ignacio Saavedra Flores

Customer Service Representative
   Mexico
  |   Leon, Guanajuato
  |  1:14 pm Local Time

Overview

Minimum Hourly Rate $4

Working under pressure, teamwork, communication, proactive, friendly and honest with suppliers and customers. listening to customers needs and not just wants, empathetic, proper phone etiquette,great customer service skills, good email etiquette

Read More »

Skills (10)

Tested
appointment setter
inbound sales

Service Description

State Farm Insurance:
May 18th to August 17th
Lead generation
Customer Service
Tech support

Grayshoring Technologies LLC
Vonage Tech support and PBX Admin
April 6th 2015 to May 8th 2015
Adding users
Provisioning extensions
Call monitoring
Generating call reports
Configuring softphones
Configuring Cell phone app
Setting up IVR
Setting up Sugar CRM
Setting up call recording
Data entry
Customer Service
Lead generation

Regroup: Emergency Alert & Mass Notification System
December 1st 2014 to 4April 4th 2015
Cold calling
Sales
Data entry
Customer service
Lead generation

Linguistica International
July 2nd 2012 to November 28th 2014
Online worker with SIP account
Responsibilities:
Interpret calls from English to Spanish and Spanish to English
Data Entry
Customer service
Phone support
Cold call phone sales w/script
Lead generation


INTERLINGUA
March 2009 to January 2012
English teacher
Responsabilities:
Teaching students English.
Administering final exam.
Customer service.
Taking roll.
Data entry.
Administrative work.


Telvista
July 2007 November 2009
Technical support for home networks for AT&T
Responsibilities:
Answer inbound calls
Walk customers through modem router installs and configurations
Trouble shoot DSL for bad connection
Expedite service orders for home technicians
Sale of services
Customer service counseling for other agents
Maintaining good numbers for the metrics
Data entry...

Read More »
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
saavc80
Type
Individual
Member Since
August 2013
Elance URL
Verifications
0
Cruz Ignacio Saavedra Flores | Elance

Cruz Ignacio Saavedra Flores