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Shem Anthony Bullen | Elance
 
176985602337900
Last Sign-in: Jan 22, 2013

Shem Anthony Bullen

Expert Technical Support Professional
   Philippines
  |   Surigao City, Surigao del Norte
  |  10:01 pm Local Time

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Overview

Minimum Hourly Rate $11

I have worked as a customer service representative on a technical support role for US based clients in the BPO industry. My experience and skills are varied from desktop troubleshooting, Wireless network configuration and troubleshooting, OS installation and configuration, email client support, virus and spyware removal and other third-party software troubleshooting. I am also sales trained and have done up-selling of product upgrades, services and subscriptions.

I can do multi-tasking work and responsibilities with minimal supervision. I...

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Portfolio

Worked as Customer Service Manager, handles queries through email.
Worked as Customer service Manager, handles queries through email.

Skills (10)

Tested
English-Tagalog Translation
Microsoft Word
Call Center Skills
Computer Skills
Email
Knowledge of Microsoft Office
Helpdesk
Customer Service
Microsoft Excel
Microsoft Outlook

Service Description

For almost 8 years, I've been working as a call center agent mostly on a technical support role from company's like PEOPLESUPPORT, DELL, 24/7 Customer and IBM Global Services.

I am experienced in hardware and software troubleshooting from desktop troubleshooting, email set-up, high speed internet connection issues, Wireless internet set-up, OS re-installation, virus and spyware removal. I also have experience in Web hosting support, mostly domain email set-up, domain renewals, domain purchase, payment processing through chat and email.

I also have experience in Sales. I did up-selling of client specific upgrades,services and subscriptions. I can speak and write good English. I have experience in all types of support either email, phone and chat.

With almost 8 years of working experience, I have not only gained expertise on technical and communication skills but also in customer service along with good sales skills.

I am a team player and can work with minimal supervision. I am highly dependable and works hard with passion.


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Employment

Transportation China
Senior Client Representative / Sales Acct. Manager
2011 - 2012
IBM Global Services
Install/Technical Support/Sales
2009 - 2010
Support client's customers with issues and errors with clien'ts accounting software through phone. Conducts troubleshooting through phone and/or remote access.
24/7 Customer Philippines,Inc
Technical Support Representative
2008 - 2009
Tier 2 Support for cable highspeed internet connections. Conduct diagnostic test with customers cable highspeed services. Support basic assistance on internet usage including email set-up, basic...
Dell International Services Philippines,Inc
Technical Support Representative
2006 - 2008
Assist inbound customers with issues regarding desktop computer Hardware and Software issues ranging from OS repair and reinstalls, Hardware troubleshooting, Software support and set-up. Dell...
PeopleSupport Philippines
Technical Support Representative
2003 - 2006
Working in a contact center for a US based client on the internet service industry as technical support representative attending to client's customers with issues on their internet connection and...

Education

St. Paul University - Surigao
BS in Computer Science
1998 - 2001
Divine Word College-Tagbilaran
BS in Computer Engineering
1995 - 1998
San Nicolas College
Secondary School
1991 - 1995
San Nicolas College
Primary School
1985 - 1991

Keywords

customer service
technical support
webhosting
sales
Virtual assistant
My Snapshot
1
Elance Level
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  • 12 months
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Identity
Username
sabullen
Type
Individual
Member Since
December 2011
Elance URL
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Shem Anthony Bullen | Elance

Shem Anthony Bullen