Customer Services, Supplychain, Team Player, Team Management, Web designing, HTML, PHP, Wordpress, Social Media Savvy, Researcher
University of Management & Technology
Masters in Business Administration
2002 - 2004
Masters in Economics
1999 - 2001
Lahore College for Women
Bachelors in Science
1997 - 1999
2009 - 2010
A Canadian portfolio providing science based consultancy & marketing on environmental issues through research & development for creating awareness of global environmental change from the grass root to boardroom level.
With our initial project site office in University of the Punjab, Pakistan, directed the project of turning university into a ‘Green’ - an environment friendly entity, heading team of +150 members. Now from Canada, direct teams for various projects (awareness & industrial).
Customer Services Representative – CSR
2007 - 2009
Supply Chain responsible for Tetra Pak's 2nd largest fastest growing dairy customer in the market combined with few others customers , comprising of +1 billion packs sale per year
Ensure top of line quality of customer service & care in alignment with supply chain optimization and order management related activities
Processing & follow ups of customer orders
VMI in accordance with local procedures
Shipment demand creation
Import & export orders management
Analyze customer requirement & suggest win-win solutions
Input to sales forecasting process
Claim , credit & debit notes handling
Sales Administration expertise to support and facilitate new product development / launch at customer end.
Business Development Role
2004 - 2009
With Tetra Pak, I successfully performed business development roles irrespective of my organizational role, involving extensive foreign & local travelling for training to end users:
WBW Ambassador for GME Cluster
A global project of Tetra Pak (Who Buys What) to increase accuracy of sales data, where responsible for its successful implementation in Greater Middle East cluster comprising 25 countries.
Sales Forecast Driver for packaging material
Driving, & challenging sales rolling forecasts & accuracy, hence annual targets, yearly estimates, future plans, for Pakistan & Afghanistan markets in line with production capacity, expansion plans, product portfolio & allocation.
Market Region Driver for APO
A global project of Tetra Pak (Advanced Planer & Optimizer) to enhance supply chain optimization, where responsible for its successful implementation in both Pakistan & Afghanistan along with training end users.
SOPs & SLAs responsible
Deploying & developing processes, SOPs, 'service level agreements - (SLAs), work instructions, in line with WCM (world class manufacturing)- leading to various certification & awards like JIPM etc including Commercial Pricelist analysis
Super User for reporting tools
After need analysis, determine the right tool, its launch & training end users.
Customer Production Analyst
Analyze Tetra Pak Pakistan market growth in relation to local & global economical trends for different food categories, package types, sizes, shapes, flavours etc & give useful insight to stakeholders.
Sales Support Officer
2004 - 2007
Support to Sales department through:
Sales data management
Custodian of historical data
Daily, weekly, monthly, quarterly & yearly sales analysis
Training of Sales Management on Tetra Pak’s global projects
Sales opportunities management
Servier Reasearch & Pharmaceuticals
2002 - 2004
Sales reporting & analysis
Quarterly & annual incentive analysis
Administration support to field force of +150 people