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I have been working in call center at different positions for 10 years and I finally decided to step in the online community. I am very confident and sure about my skills and knowledge. I would say if you need a loyal, honest and hardworking person, you are reading right resume.
Synopsis of My experience and skills
I am well experienced in
Customer Support (Chat Based / Phone / Email)
Sales (Chat / Phone / Email)
Administration / Team Leading
Typing & Data Entry (60 - 70 Words per minute)
Assist visitors to what they need and want.
Answer phone calls and transfer them to the correct department.
Fax and copy papers needs to be done.
Banquet sales coordinator
Schedule and coordinate functions.
Deal with future and current customers.
Organize meetings, parties, seminars and more.
Order supplies for marketing.
Process permits for any events that needs permits.
Deal with people in person and on the phone with scheduling their events.
Coordinate food needed to be served per function.
Encode clients data per invoice.
Coordinate on truck scheduling.
Order supplies needed.
Organize meetings and parties.
Call container van to be delivered and picked up before and after we fill it up.
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CSR / Admin Manager Buyonlinefurniture
2011 - 2013
In my last job I worked as CSR in a US Based company. I was given responsibility to handle 3 sections of my company.
a. Product Management
b. Customer Support & Sales, Order Processing
Technical Support Specialist Ovex Technologies
2008 - 2010
Worked as a Technical Support Representative
Used to provide support by means of (email, chat, phone)
used to maintain company quality and quantity parameters.
used to maintain A.H.T provided
Customer Service Representative Info Track (Tracki
2005 - 2006
1. Worked as a Customer support representative.
2. Used to answer calls.
3. Used to make calls regarding different queries to customer (Data updation, vehicle maintenance, geo-fencing)
4. Used to...