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H & S Technology Limited | Elance
 
176985602337900
Last Sign-in: Jul 28, 2015

H & S Technology Limited

Executive Assistant/Project Manager
   Mauritius
  |   St Albans, England

Verified Freelancer

H & S Technology Limited's identity has been verified.  Learn More

Overview

I am a British Executive Assistant/Project Manager with a technical background; however I can do just about anything! Dynamic, intelligent, fun and sometimes a bit of a geek ;-) Perfectly qualified for your role….. So, let’s begin…. I have had a long established career in IT and Call Centre/BPO industry and I have worked in areas spanning from Operations/Customer Services/Project Management and Service Delivery and I am both ITIL and PRINCE2 Certified. My operational key fortes are my ability to manage and control in a hectic, fast paced...

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Nov 24, 2014|Project Management|Private|Completed
Sep 9, 2014|Customer Service|Private|Completed
|
5.0
Jun 18, 2014|Other - Administrative Support|Private|Completed
|
5.0
Mar 10, 2014|Product Management|Private|Working

View All »

Skills (20)

Tested
Operations Management
Project Management
Negotiation
Negotiations Skills Test
My Score
avg
Time Management
Time Management
My Score
avg
Time Management Test
My Score
avg
Passed
Analytics
General Office Skills
Office Skills Test
My Score
avg
Phone Support
Telephone Etiquette Certification
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Organizational Behavior
Call Center Skills
Call Center Skills Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Business Planning
U.S. Culture
Corporate Strategy
Human Resource Management
Human Resource Certification
My Score
avg
Microsoft Office
Recruiter
BPO Call Center
Office Administration
My Score
avg
Passed
Research

Service Description

I can do everything below and given the right opportunity I can do a lot more :-)

1. General administration - diary and email management, meeting scheduling, preparation of documentation in all MSOffice applications, drafting of proposals, technical, operational procedures (SLA)
2. Client relationship management
3. Project management ...on time and on budget
4. Customer services
5. HR
6. KPI, Reporting and analysis

Employment and Roles

Appletree Mauritius Ltd [Call Centre/BPO] (Operations Manager/Service Delivery Manager/Project Manager10/2010-01/2013

Account management of a Premier Digital TV channel with a customer base of 40, 000 subscribers running on the UK Sky digital platform. Supervision of voice services for subscriptions and customer service. Reporting on processing of financial payments via Direct Debit, BACs and Credit Card to ensure compliancy with PCI DSS Level 2.
Supervision of 6 Direct Team leads and 40+ Customer Service Representatives.
Monitoring and ensuring adherence to an a call answered SLA of 97%
Planning and co-ordination of scheduled ‘Events’ where anticipated volumes would be at 5000-10,000 calls per day, managing internal and external virtual sites during peak periods
Onboarding of an IT services campaign to provide 1st and 2nd line troubleshooting to US located customers on a pay per fix basis.
Due to my technical experience I was responsible for the process review and consequent cataloguing of all existing processes so that risk...

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Overview  |  Job History  |  Team  |  About the Company

Keywords

Company Snapshot
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
Sairah_Xs
Type
Company
Member Since
December 2012
Elance URL
Verifications
0
H & S Technology Limited | Elance

H & S Technology Limited