5 year experience in customer service and project managment.
Creation of customer service from the ground up;
Number of subordinates: 27 (12 - direct submission)
- Creation of the division organization structure
- Organization of effective work in line with targets
- Recruiting, induction and coaching staff, bring up of the employees
- CS dept. structure and procedures optimization, call-center implementation
- CS dept. annual working plan and budget preparing
My strong features:
Can work with large size of information,...
Spanish - French Tranlation