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Sameer B. | Elance
 
176985602337900
Last Sign-in: Jun 14, 2014

Sameer B.

IT Professional
   Saudi Arabia
  |   Karachi, Sindh
  |  6:45 pm Local Time

Overview

Minimum Hourly Rate $11

I am an IT consultant with experience and industry training of ITIL v3 Foundation. I have been involved in Service design, transition , operations & support phases of implementation of IT policies as per ITIL best practices.

If hired, I would be able to offer following but not limited to;

- Complete documentation of IT hierarchy, & technical glossary.
- Design & implementation of IT services catalog.
- Service desk operation & escalation procedures.
- Incident management with guidelines of SOP & SLAs for support best practices.
- Plan to...

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Skills (10)

Tested
Technical Support
Microsoft Office
HP Service Manager
Technical documentation
IT governance

Service Description

I have professional experience of following tasks;

1) Remote Technical Support.
2) Technical & Academic documentation
3) Making Presentations
4) Web designing
5) Cartoon illustration & animated videos
6) Emails handling & response to customers
7) Web research
8) Online teaching (Mostly IT courses)
9) Flow charts, tables & Graphs preparation
10) Data entry

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Overview  |  Job History  |  Resume/C.V.

Keywords

Technical Support
Technical writing
Web design
Animation
Data ebtry
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Identity
Username
sameerberlas
Type
Individual
Member Since
February 2011
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Sameer B. | Elance

Sameer B.