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Sandralyn Bacolod | Elance
 
176985602337900
Last Sign-in: Apr 17, 2014

Sandralyn Bacolod

   Philippines
  |   Caloocan, Metro Manila

Overview

Minimum Hourly Rate $3

- Possess 5 years of experience in customer service almost 1 year experience in escalations and QA
- Basic experience in ERPs such as SAP, Infinium and Passport
- In-depth knowledge of basic operating systems
- Flexible, attention to detail and ability to learn quickly
- Ability to handle multiple tasks and solve customer queries efficiently
- Excellent administrative and organizational skills
- Ability to maintain basic knowledge of products, pricing, promotions,procedures, and other important issues
- Possess excellent listening and...

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Portfolio

Work Experience and Educational Background will be included on the file.

Skills (10)

Tested
Customer Service Test
My Score
avg
Passed
Quality Assurance Analyst
Handling disputes and escalations
Chat Support
Email Support
Call handling
Virtual Assitant
LivePerson Support

Employment

Nomorerack
Quality Assurance Analyst (Homebased)
2013 - Present
Nomorerack
Escalations/ Paypal Disputes ( Homebased )
2013 - 2013
Nomorerack
LiveChat Support Agent ( Homebased )
2012 - 2013
Nomorerack
Email Support ( Homebased )
2012 - 2012
Distributed WebSite Corporation
Account Manager ( Homebased )
2012 - 2012
24/7 Customer Care
Customer Service Representative (T-Mobile UK)
2009 - 2011
Applied Computer Services - Xerox Company
Accounts Payable Customer Support - T2
2008 - 2009
Sykes Asia
Customer Service /Technical Support Representative
2007 - 2008
Sykes Asia
Call Center Agent (Procter & Gamble - Contractual)
2007 - 2007

Education

De La Salle University
Bachelor of Science in Business Administration Maj
2000 - Present
St. Rita Hospital College of Nursing
Bachelor of Science in Nursing
2004 - 2007
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

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  • 12 months
  • Lifetime
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Identity
Username
sandrabacolod
Type
Individual
Member Since
September 2013
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Sandralyn Bacolod | Elance

Sandralyn Bacolod