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Sandra Kujundzic | Elance
 
176985602337900
Last Sign-in: Nov 14, 2014

Sandra Kujundzic

   Croatia (Hrvatska)

Overview

6-year managerial experience in creating and executing business goals
Business goals measurement for employees and managers:
• Balanced Scorecard for managers
• Efficiency management system (productivity and quality)
Leadership and organization:
• Teams of 10, 50 and 250 employees with different skills and job descriptions
• Operations (>1 mio. Operating activities per year)
• Education and competence development for employees
• Creation and improvement of business processes
• Business analysis and intelligence with reports and...

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Skills (10)

Tested
Telecommunications
Service Management
Cisco
Team Leadership
Change Management
Organizational Leadership
Customer Experience
Customer Focus
Customer Relations
Business Intelligence

Employment

Hrvatski Telekom
Business Services Centre Manager
2008 - 2011
• Responsible for leading Provisioning and Fault Repair for network and ICT services for business customers Centre • Responsible for education and certification of 50 employees in the area of...
Hrvatski Telekom
Head of section
2006 - 2008
• Group leader for network configuration team (Cisco) and technical solutions design for business customers • Responsible for 24/7 fault repair and SLA contracts for business customers
Hrvatski Telekom
Specialist in Professional Services Department
2005 - 2006
• Technical solutions design and network configuration, CCNA
Ru?er Boškovi? Institute
Associate in project CRO Grid
2005 - 2005
• Cro Grid project development – network infrastructure
Lama Computers d.o.o.
System engineer
2004 - 2005
• Operating system maintenance for AD Plastik - Zagreb

Education

University of Zagreb
Master
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
Sandreena
Type
Individual
Member Since
November 2014
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Sandra Kujundzic | Elance

Sandra Kujundzic