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Sara Darville-Trottier | Elance
 
176985602337900
Last Sign-in: Nov 10, 2014

Sara Darville-Trottier

Expert Customer Service Representative
   Canada
  |   Montreal, Quebec
  |  1:41 pm Local Time

Overview

Minimum Hourly Rate $20

I have worked in a call center environment for three years. I have certified as a 'World Class Representative' by an external evaluation company, SQM. Previously, I worked for an art gallery. I was in charge of Facebook marketing, the company's Facebook page, and the promotional emails sent to our existing clientele.

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Skills (10)

Tested
Customer Service
My Score
avg
Telephone Etiquette
My Score
avg

Employment

Sun Life Financial
Customer Care Representative
2011 - 2014
Total Benefits Representative (Group Medical and Dental Insurance & Group Retirement Services Chat agent) Support and provide superior service via phones. Use questioning and listening skills...
Le Balcon d'Art (art gallery)
Internet Marketing, Sales
2008 - 2011
Responsible for internet advertising. Keeping the website updated. Yearly Inventory Assist in planning and organizing exhibitions Meet the needs of customers Using Simply Accounting...
McDonald's
Floor Manager
2002 - 2008
Manage the service and production department. Responsible for testing product quality when changing menu. Manage the shift, making sure trainings are done, breaks taken, replacing absent...

Education

Heritage Regional High School
High School
-
Overview  |  Job History  |  Resume/C.V.

Keywords

customer service
english
french
facebook
promotion
manager.
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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0
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Identity
Username
saradtrottier
Type
Individual
Member Since
November 2014
Elance URL
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0
Sara Darville-Trottier | Elance

Sara Darville-Trottier