Content/Technical Writer,Dataentry,Voice-Over Artist, Consultant for setting up Call Centers from scratch.I Have done VO for professional videos as well as have created numerous creative and technical content.
ST Thomas Boys School
Drishti Soft Solutions
Senior Business Solutions Manager - EME
2012 - Present
Business Manager with a hardcore 8+ yrs of technical experience & expertise in Contact Centre and Dialer technology. Currently working on acquiring new business in the Europe and Middle East region.
Pre-sales, Technical/Solution Consultation, Account Management, Business Development, System Architecture.
Drishti Soft Solutions
Business Solutions Manager - EME
2010 - 2012
Currently Involved in exploration of Europe for new businesses and partnerships.
Wipro Infotech Ltd
Technical Account Manager
2009 - 2010
? Handled end to end responsibility in terms of Technical Support and Account Management
? Have implemented quite a few systems all across India and setup Unified IP Contact Center Solutions along with required System Integrations.
? Have provided Solution Designing for large scale organization and enterprises.
? Co-ordinated with Logistics and Sales to provide the hardware and software deliverables in a smooth and efficient manner.
2006 - 2009
? Provided technical solutions globally for the challenges faced by clients ranging from long term resolutions and customization of the product to day to day operational concerns.
? Handled key accounts and high value partners in India and across APAC acting as a SPOC
? Implemented Aspect Software contact centre solutions across India and elsewhere, both physically and remotely
? Carried out large scale system audits and provided recommendations
? Have been part of Solution Designing and System Architecture teams
? Have handled transition of customers from Sales through Pre-sales and Support
Technical Support Specialist
2005 - 2006
? Provided expert-level technical support for any issues related with hardware and software of Desktops computers manufactured by HP and Compaq, which translates best as Total Problem Resolution
? Undertook full ownership of cases from ticket generation through problem resolution and customer satisfaction
? Co-ordinated with Repair and Services fields teams to track and ensure resolutions.
? Have done Upselling quiet effectively of products and services
Technical Support Executive
2004 - 2005
? Provided level three technical troubleshooting for British Telecom Internet Solutions (BT Yahoo Internet).
? Represented the team in the internal Tech Talk which used to be held every week to discuss technical challenges and hurdles.
? Was Escalation manager attending to most irate clients and ensuring satisfaction
? Was responsible for maintaining Team Stats and providing guidance and training to new joinees