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Sheen Mikko B. | Elance
 
176985602337900
Last Sign-in: Mar 27, 2015

Sheen Mikko B.

Customer Support & Lead Generation Specialist
   Philippines
  |   Dipolog, Zamboanga del Norte
  |  7:01 am Local Time

Overview

Minimum Hourly Rate $5

oDesk Permalink: https://www.odesk.com/users/~01d7973dc763ee0825

Obtaining a significant and challenging role that will enable me to take in any field that allows development is my primary objective in a job. Over the last year , I have worked in the call center industry and have been tallied with good accounts. I've dealt with outbound/outgoing calls, appointment settings and lead generation for loans modification program, mortgages, insurances, debt settlement, merchant services, mobile apps, web designs and video marketing. I also have...

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Portfolio

1.) Search estate agents and auctioneers on golden pages gathering business names and...
1.) Creating, handling, and monitoring progress of tickets assigned to support people...
- Handle incoming phone calls - Watch online order status - Responding with troubled...
http://www.beyondmenu.com
- Handle incoming phone calls - Watch online order status - Responding with troubled...
http://www.beyondmenu.com
This is a mobile marketing script I made used for pitching to small businesses for...
http://www.artroomdesignz.com
This is a mobile marketing email template I made used for pitching to small businesses...
http://www.artroomdesignz.com
- Call lead and obtain quotes on their auto insurance - Ask general information from...
http://www.yelp.com/biz/malinowski-nationwide-insurance-mentor
Appointment Setting/ Lead Generation for Bonus SEO -Search for company phone numbers...
http://www.seo-dublin.net
-Monitor order system and address issues that may turn up -Watch support monitor online...
http://www.tapingo.com/
-assisting customer's queries concerns if they want to buy a phone or any phone...
http://goredpocket.com/
-Administrative works -Conduct follow-up email correspondence -Address correspondence...
http://www.opensourceconnections.com/
-Data entry -Youtube commentating -Manually increasing the website's rank -Marketing on...
http://www.pocodot.com/
Lead Generation / Appointment Setting - cold calling business owners in Canada...
http://www.worldpaymentservices.com/index.php
Outbound Sales Agent / Appointment Setting - call specific clients to their homes in...
http://www.gjresources.com/index.php
-assisting customer's queries concerns if they want to buy a phone or any phone...
http://www.tracfone.com/
-assisting customer's queries concerns if they want to buy a phone or any phone...
http://www.net10.com/
-assisting customer's queries concerns if they want to buy a phone or any phone...
https://www.safelinkwireless.com/Safelink/
Assist customers via live chats and tickets with regards to: - Billing/Shipping...
Entering transactions in Saasu accounting system
- Call auto dealers on different states and introduce them to Evox and our services -...
- Handle phone calls for customer's inquiries and questions with regards to...
- Managing Website Customer inquiries - Managing Orders - Entering transactions in...
This a website that I made just recently. It is about our agency, Staff Solutions...
Assist customers via live chats and tickets with regards to: - Billing/Shipping...
- Call auto dealers on different states and introduce them to Evox and our services -...

Skills (10)

Tested
Administrative Support
Computer Skills
Customer Service
Data Entry
Email
Email Handling
General Office Skills
Helpdesk
Research

Service Description

- Customer Service
- Help-Desk Support
- Quality Assurance
- Service Support
- Live Chat Support
- Email Response Handling
- Email Marketing
- Virtual Assistance
- Personal Assistance
- Sales & Telemarketing
- Appointment Setting
- Lead Generation
- Web Research
- Data Entry

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Employment

Evox Images
Telemarketing Manager
2013 - 2014
- Call auto dealers on different states and introduce them to Evox and our services - Offer them a free trial for 30 days - Have them register on our website - Guide them through the registration...
Beyond Menu
Customer Support Associate
2013 - 2013
- Handle incoming phone calls - Watch online order status - Responding with troubled orders - Call restaurants/customers to confirm orders - Data entry - Modify web content according to customer...
Malinowski Nationwide Insurance
Lead Generation Specialist
2013 - 2013
- Call lead and obtain quotes on their auto insurance - Ask general information from the prospect - Ask them if they are also interested in a home or life insurance quote - Send lead sheet after...
GetawayDealz.com Inc.
Reservations Coordinator
2013 - 2013
- Handle phone calls for customer's inquiries and questions with regards to hotel/resort packages - Send customer's reservation requests to the hotels/resorts via email - Confirm customer's...
RabbitTV
Technical Support Specialist
2013 - 2013
Assist customers via live chats and tickets with regards to: - Billing/Shipping Issue - Common Support Links - Connecting to Your TV - Content - Getting Started - How to Use RabbitTV - How to Use...
Fetch Xpress
Customer Service/ Web Maintenance / Bookkeeping
2013 - 2013
- Managing Website Customer inquiries - Managing Orders - Entering transactions in Saasu accounting system - Website maintenance - Answer some customer service calls - Manage all email newsletter...
Red Pocket Mobile
Quality Assurance Manager
2012 - 2012
-Take actively part in designing the call monitoring formats and suitable quality standards. -Work with the site management team to perform call monitoring and provide trend data. -Resposible on...
Tapingo Inc.
Service Support Agent
2012 - 2012
-Monitor order system and address issues that may turn up -Watch support monitor online and respond to order errors according to service document -Call businesses/merchants in case of communication...
Red Pocket Mobile
CS Consultant/ Help-Desk Support
2011 - 2012
Telecommunication Company in the US - Red Pocket Mobile A.) Voice, Email & Chat Support - Assist customers with their questions/ queries about the company's products and services - Assist...
OpenSource Connections
Virtual/Personal Assistant
2011 - 2011
-Administrative works -Conduct follow-up email correspondence -Address correspondence tasks -Track down appropriate points of contact for companies using basic to intermediate web research -Make...
Pocodot.Com
Marketing Assistant
2011 - 2011
-Data entry -Youtube commentating -Manually increasing the website's rank -Marketing on different social networks
Qualfon Philippines Inc.
Customer Service Representative, Technical Support
2010 - 2010
- Tracfone (www.tracfone.com), Net10 (www.net10.com), Safelink Wireless Phone (www.safelinkwireless.com) - * Customer Service Representative - assisting customer's queries concerns: * if...
Dapitan Exponent Shared Services
Team Leader, Telemarketer, Appointment Setter
2009 - 2009
- GJ Resources - * Outbound Sales Agent / Appointment Setting - call specific clients to their homes in the US who are having hardships in paying their loans or mortgage make them understand...

Education

Saint Vincent's College
Bachelor of Science in Computer Science
2005 - 2009

Keywords

Customer Support & Lead Generation
My Snapshot
1
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sbaguinat
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Member Since
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Sheen Mikko B. | Elance

Sheen Mikko B.