We provide customer experience audits (whether auditing retail outlets or service based businesses) to make sure your customers are receiving the service and delightful experience they expect and deserve.
In the online world we do comprehensive testing of your website. Our principal tester has an innate (6th sense) ability to find what is not working or what is missing in your website. Put another way, he has the ability to find irritations/issues that bug customers where most simply experience a frustration but cannot put a finger on it. Once found we recommend simple yet effective solutions to these issues.
Similarly with web based or desktop applications we do comprehensive testing for usability and customer service experience as well as effectiveness of the task at hand.
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