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Filippo Micciche | Elance
 
176985602337900
Last Sign-in: Jul 1, 2013

Filippo Micciche

Multilingual Senior Helpdesk Specialist
   Poland
  |   Parma, Emilia Romagna
  |  1:03 pm Local Time

Overview

Hi, Iím Italian, temporarily working in Krakow, Poland.I have strong Help Desk Support/Customer Service experience achieved during the last 6 years in which I've been providing technical support for Italian, English and Spanish users in Ireland for Hewlett Packard, in Lisbon for Teleperformance-Microsoft Spain (Spanish Market), in Italy for European Food Safety Authority, and finally in Krakow, Poland (where work and live) for HCL.Strong Inbound / Outbound mailing managment capabilities.Help Desk dynamics comprehensive experience, SLA,...

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Skills (10)

Tested
Computer Skills
Translation English Italian
English To Italian Translation Skills Test
My Score
avg
Passed
Windows XP Administration
Windows 7 Administration
Customer Service
Customer Service Test
My Score
avg
Passed
Microsoft Outlook
Translation English Spanish
Italian
Italian Vocabulary Skills Test
My Score
avg
Passed
Firewall
Microsoft Word

Service Description

Hi,
I assure to work professionally.

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Employment

HCL
Senior IT Analyst
2012 - 2013
HCL is an Indian Services Company which supports many different brands around the world. In my case,I am part of a team supporting a distinguished Bank Italian business end user . The team presents...
European Food Safety Authority
Onsite techician and Audio-Web Meeting Specialist
2012 - 2012
I worked in the EFSA IT department as an Onsite technician and Audio-Web Meeting Specialist. I managed and provided support for Microsoft Lync audio-web meetings, and audio conferences through...
Teleperformance Portugal-Microsoft
Technical Support Analyst
2010 - 2011
My experience in Portugal Teleleperformance has been among the most significant and exciting I have had. I moved from Dublin to Lisbon to be part of a new project that Teleperformance launched on...
Hewlett Packard
Technical Support Analyst
2007 - 2010
My role was to provide technical support for Italian, English and Spanish users on HP hardware and software. Some of my main responsibilities included: Access Control list management, Microsoft...
Overview  |  Job History  |  Resume/C.V.

Keywords

Call center
Helpdesk
help desk
help-desk
Outlook
Service desk representative
It support analyst
senior
senior specialist.
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Identity
Username
Scatman
Type
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Member Since
March 2013
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Filippo Micciche | Elance

Filippo Micciche