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Simul B. | Elance
 
176985602337900
Last Sign-in: Mar 1, 2015

Simul B.

Expert Customer Service Rep & good in MS Office
   India
  |   Faridabad, Haryana
  |  2:13 pm Local Time

Overview

Minimum Hourly Rate $5

Excellent in Customer/Client handling, using MS Word and MS Excel for data handling and reporting purposes.

I can filter data, create reports, pivot tables, analyse data, good in using formulaes for data filters. I apply techniques with a hawk eye for detail.

I also have rich experience in Customer Service and have worked with IBM for 7 years for its US clients like Hewlett Packard (USA) and Virgin Media (UK) for their technical support and customer service over the phone, email and remote desktop assistance.

My focus has always been on...

Read More »
Oct 18, 2012|Technical Support|$0|Completed
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Sep 11, 2012|Virtual Assistant|$0|Completed
Aug 11, 2012|Virtual Assistant|$0|Completed

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Skills (5)

Tested
Microsoft Excel
Microsoft Excel 2003 Test
My Score
avg
Microsoft Word
Computer Skills
Computer Technician Test
My Score
avg
Technical Writing
Technical Writing Skills Certification
My Score
avg
Call Center Skills
Call Center Skills Test
My Score
avg

Service Description

I also have rich experience in Customer Service and Technical Support and have worked with IBM for 7 years for its US clients like Hewlett Packard(USA) and Virgin Media (UK) for their technical support and customer service over the phone, email and remote desktop assistance.

My focus has always been on delivering quality within specified timelines.

Read More »

Employment

IBM Global Process Services
Assistant Manager Operations
2007 - 2009
* Mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines * Undertaking responsibilities of removing unnecessary procedures in...
IBM Global Process Services
Tech Lead
2004 - 2007
* Leading a Team of 25 Technical Support Specialists for Inbound voice operations (Troubleshooting hardware and software issues) of Hewlett Packard Americas (Product Lines AIO and Desktop) *...
IBM Global Process Services
Agent Support Group
2003 - 2004
* Conducting Live Conference the call with the agent and customer and resolve the technical issues thereby providing online coaching for agents and also increasing the Total Problem Resolution...
IBM Global Process Services
Technical Support Specialist
2002 - 2003
* Attending to customer's technical queries and resolving them at the least possible time (AHT) * Attending the cross-skill training to ensure that the Service Levels for different LOBs are...
Milestones Solutions
Software Engineer
2002 - 2002
* Developing applications using Visual Basic 6.0, MS Access 2000, HTML, DHTML and scripting languages * Leading a team of 4 members for handling database designing and testing the applications...

Education

Tata Infotech Limited
Masters Diploma In Information Technology
1998 - 2001
University Of Delhi
Bachelor Of Science
- 1998

Keywords

customer service
data entry
data extraction
email support
technical support
My Snapshot
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  • 12 months
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Identity
Username
schimulb
Type
Individual
Member Since
December 2011
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Simul B. | Elance

Simul B.