A technocrat and a Business Analyst with 8 years of extensive experience in Business Analysis, Project Management and Key Account Management.
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Expertise in carrying out analysis of existing functionalities / applications to understand present state, finding gaps in processes, devising a road map for enhancing applications across multiple domains. Deft at mapping the requirements, custom designing solutions & troubleshooting for complex software & application problems.
Proficient in design reviews; creating training presentations;...
Conducting Fit Gap/ As-Is analysis as well as completing document analysis, requirements workshops, etc.
Studying business process descriptions, use cases, scenarios, event lists, competitive products, task and workflow analysis, and/or viewpoints.
Customizing PeopleSoft to suit business need; coordinating business analysis sessions for understanding client business processes and mapping them to required business standards.
Suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the organisation and achieving business excellence.
Understanding & coordinating client’s needs / enhancements, customisation; interacting with Project Teams to provide solutions in adherence to delivery schedules.
Monitoring delivery & post implementation activities; achieving customer satisfaction by ensuring service quality norms and building the brand image by exceeding customer expectations.
Handling performance management & training to team members ensuring optimum performance.
Resolving support / operational issues in liaison with Project Managers & Business Group.
Providing support to Project Managers and creating an environment for information sharing. Involved in end users training and post go-live support.
ERP : PeopleSoft HRMS 9.1
Other technologies : .NET 4.0
Operating Systems : Windows...
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