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Scot C. | Elance
 
176985602337900
Last Sign-in: Sep 16, 2012

Scot C.

Detail Focused Account/Project Mgr Professional
   United States
  |   Arvada, CO
  |  3:17 am Local Time

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Overview

Minimum Hourly Rate $16

Tech Savvy, Detail Oriented Project Manager with 14 years experience in project management and 7 years experience in remote account management and support. Extensive website administration experience including graphic design and editing. Highly successful record of client relationship management and support. Demonstrated outstanding creative problem solving, prioritization and time management skills working with internal and external groups. Established home office environment with redundant high speed internet connections (Cable & DSL),...

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Skills (8)

Tested
FrontPage 2000
Microsoft Access Administration
Microsoft Excel
Salesforce App Development
Constant Contact
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook

Service Description

Project Management experience includes - Market Research, Mystery Shopping, Website Surveys, Exit / Intercept Surveys, Customer Surveys, Website Development and Administration, Database Development and Administration, Data mapping and import export.

Advertising and Marketing experience includes: Direct mail campaigns, email newsletter and direct compaigns, advertising design (copywriting and graphic layout) for magazine, website, direct mail.

Scheduling and Workforce Management experience includes: Call center scheduling and remote contractor scheduling.

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Employment

Amusement Advantage, Inc.
President / General Manager
1997 - Present
Direct daily operations of home-based market research company including sales, marketing, account & project management and accounting. Manage performance of 1-3 remote project managers and...
Culinary Software Services, Inc.
Remote Inside Sales / Account Manager
2003 - 2010
Responded to sales leads received via website, email, phone or trade show inquiry. Managed customer relationships and grew residual revenue via additional and expanded system and service purchases...
Nextel, Inc.
Call Center Manager - Credit Acquisitions
2003 - 2003
Managed all daily operations of 50-seat call center (150 FTE’s). Oversaw change control process of business critical CRM database. Coordinated support of credit department from separate workforce...
Lightbridge, Inc.
Call Center Operations / Assistant Manager
2000 - 2003
Managed daily operations of a 150-seat call center. Planned, evaluated and directed workflow to meet call volume (9,000 average calls per day) and ensure proper staffing to handle any crisis or...
Randstad / Strategix (On-site at Lightbridge)
Call Center Supervisor
1999 - 2000
Managed all call center operations, during six-month search for manager (150 employees). Supervised 6-8 member team lead staff in performance coaching of agents. Analyzed historical data and...
Strategix (On-site at Lightbridge)
Team Lead / Shift Supervisor
1998 - 1999
Supervised shifts of 15-45 customer service representatives. Handled escalation calls, agent coaching and provided assistance on the phones during high volume call periods. Conducted 2-3 quality...
INET Logistics / Ram Trans
Operations Assistant / Carrier Sales Rep.
1995 - 1998
Handled in-bound calls and customer service responsibilities for carriers and clients. Dispatched drivers and coordinated delivery and pickup locations. Tracked location and status of shipments...

Education

University of Northern Colorado
Bachelor of Arts: Journalism / Mass Communications
- 1995

Keywords

Project Management
Account Management
Market Research
Guest Surveys
Exit / Intercept Surveys
My Snapshot
1
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Identity
Username
Scotc1t
Type
Individual
Member Since
August 2012
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Scot C. | Elance

Scot C.