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Roxanne Ziegler | Elance
 
176985602337900
Last Sign-in: Oct 23, 2016

Roxanne Ziegler

I dive right into everything!!
   Canada
  |   New Westminster, BC
  |  10:00 am Local Time

Overview

I am new to Elance however I will not disappoint.
30 Yr of Customer Service Experience, Administration, call centre

I have significant motivation, strong interpersonal skills, determination and honesty; all positive qualities that I believe are necessary in the work force.

I have excellent references from my last employer. Mass layoff

I spearheaded an initiative to improve the management and scheduling of preventative maintenance site visits that directly resulted in a 350% increase in revenue, and brought a positive gain of over 5...

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Jan 6, 2012|Telemarketing|$307|Completed
Oct 28, 2011|Web Content|$110|Completed
Jun 27, 2011|Telemarketing|$0|Completed
May 27, 2011|Other - Writing Services|$123|Completed
|
5.0

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Skills (10)

Tested
Help Desk Certification
My Score
avg
Telephone Etiquette Certification
My Score
avg
Passed
Customer Service Test
My Score
avg
Passed
analytical\\\\\\\\\\\\\\\\\\\\\\\\\\\

Service Description

Self-motivated and focused individual with an aptitude for customer satisfaction

Social Media content updates.

Manage service related calls and correspondence, open new jobs/clients and provide appropriate follow up

Detail oriented, analytical and very organized with outstanding ability to multitask

Meet changes with enthusiasm and maintain efficiency under pressure

Demonstrated high call volume answering up to 700 calls per day in a receptionist role

Open minded and receptive to new concepts and ideas

Follow-up via emails and phone calls

Responds to, and initiates a variety of customer requests, inquiries and complaints related to billing issues;

Calculates charges and/or makes adjustments;

Responds to collection and other inquiries such as: Discussing and resolving disputes

Arranging for payment and/or making payment arrangements in accordance with Customer Service guidelines

Created multi-page documents incorporating graphics, including some desk top publishing

Composed, proofread, and typed various business documents and forms

Performed mailing, photocopying, courier, office supplies, inventory and requisition, as well as other office related tasks

Keyboard accurately at 40 wpm

Excellent computer skills using MS Office; Internet; various O/S and able to learn new software quickly

Multiple computer certifications

Marketing/Customer service

Strong leadership qualities, trained in interpersonal communication skills

Communicated easily with...

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Employment

Ironman Marketing
Database Administer
2011 - Present
Designing, building and implementing a database with Intuit Quickbase for all aspects of the company’s business needs. Work collaterally with the marketing team and implement methods that help to...
Kodak Graphic Communications
Remote Support Engineer, PM Coordinator, Call Cent
2006 - 2011
• Answered over 100 calls per day using CTI and SAP, providing outstanding first level support diagnosing issues and queue cases to the appropriate second level support team • Provided first level...

Education

Northern Alberta Institute of Technology
Modern Office Specialist
1996 - 1996
Northern Alberta Institute of Technology
Modern Office Professional Certification
1996 - 1996
Grant MacEwan Community College
Social Services Worker Program
1989 - 1990
Overview  |  Job History  |  Resume/C.V.

Keywords

Virtual assistant
social media
customer service
help desk
article writing
data entry
database administer
Intuit Quickbase
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
2
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
scubagirl65
Type
Individual
Member Since
June 2008
Elance URL
Verifications
0
Roxanne Ziegler | Elance

Roxanne Ziegler