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Svetoslav Dikalov | Elance
 
176985602337900
Last Sign-in: Apr 20, 2015

Svetoslav Dikalov

   Bulgaria
  |   Sofia, Sofia-Capital

Overview

Tech savvy and aspiring IT professional with strong interests in service and project management, and experience in diverse working environments with international exposure. Hands on experience with computer networks, IT hardware and various software including service management systems, reporting tools, Active Directory and others. Up to now, my high learning capabilities and general IT proficiency served me well in overcoming challenging tasks and projects.

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Skills (10)

Tested
Technical Support
ITIL
IT Service Management
IT Operations
Service Delivery
Network Administration
Active Directory
Operating Systems
Troubleshooting
Computer Hardware

Employment

Optimal Payments PLC
Service Desk Technician
2015 - Present
Philip Morris International
Associate IS Analyst - Customer Services
2012 - 2015
Support the local and remote customers to make best use of the IS services. Implement and maintain selected IS components using service management processes. Analyze, identify possible...
C3i Europe
Technical Support Analyst
2011 - 2012
Providing comprehensive technical support in English. Responsible for processing incoming customers' requests and keeping detailed logs in ticketing system of all interactions while observing...
MOST Computers
Technical Service Engineer
2009 - 2011
MOST Computers is the largest importer and wholesale retailer of commodity hardware and branded workstations/laptops. The company is working with both the largest retailers, regional distributors...
Continental Pools, Inc.
Lifeguard
2009 - 2009
Responsible for the maintenance in proper condition of a designated pool throughout the summer season. Enforce the state and company rules for pool safety at any time during the working hours....
HIC Ltd
Technician
2008 - 2009

Education

133rd Secondary General Education School A.S. Pus
High school diploma (GED)
-
UNWE
Bachelor
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
sdikalov
Type
Individual
Member Since
April 2015
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Svetoslav Dikalov | Elance

Svetoslav Dikalov