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Sean C. | Elance
 
176985602337900
Last Sign-in: Apr 17, 2015

Sean C.

Experienced Technical Business Analyst
   Canada
  |   Mississauga (Clarkson / Southdown), Ontario
  |  5:04 am Local Time

Overview

10 years of combined technical and project experience. International familiarity and experience - have done work on three continents.

Gifted Technical acumen - can learn any system in short order. Excellent Business and Communication acumen - able to talk to any level of employee or user without difficulty and get the results needed.

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Skills (10)

Tested

Employment

Hostopia.com Inc.
Business Analyst Retail Development
2012 - 2013
- Test Case Development and Management - Design detailed test cases and user flows for User Acceptance Testing - Work closely with Quality Assurance on test planning and execution -...
BlackBerry
Business Analyst CSO Shared Services
2010 - 2012
- Online Support Process Improvement - Provide training regarding updated or replaced processes - Manage work distribution amongst Project Coordinators for New Product Initiatives...
BlackBerry
Senior Analyst BlackBerry Solutions Escalations
2008 - 2009
- Technical Escalations and Cases - Resolve advanced technical issues pertaining to the BlackBerry Enterprise Solution and related software including: Microsoft Exchange, Microsoft Active...
BlackBerry
Analyst BlackBerry Customer Technical Support
2007 - 2008
- Advanced Case Resolution - Technical Coaching - Assignment to RIM Singapore - Thirteen month assignment to develop the Support Operations group in RIM Singapore - Provide expertise as...
BlackBerry
Associate, Initiate Response Team, Exchange
2005 - 2007
- Technical Troubleshooting and Issue Resolution - Evaluate and resolve issues with the BlackBerry Enterprise Solution - Technical Writing Assignment - Assignment to Software...
BlackBerry
Associate, Desktop Support Team
2005 - 2005
- First Line Support - Software Development Support Assignment - Two month project involving advanced troubleshooting, identification of software defects and documentation of issues

Education

RCC Institute of Technology
Computer Networking Engineering Technologist
2004 - 2005
RCC Institute of Technology
Computer Networking Engineering Technical
2003 - 2004
Overview  |  Job History  |  Resume/C.V.

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Identity
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seanjcrawford
Type
Individual
Member Since
March 2015
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Sean C. | Elance

Sean C.