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lazar s. | Elance
 
176985602337900
Last Sign-in: Dec 5, 2013

lazar s.

call center operator
   Romania
  |   Pitesti, Romania

Overview

Minimum Hourly Rate $3

6 years experience in a medical call center
Bachelor's degree - management and marketing in Economic Affairs
Main job tasks and responsabilities:
-answer internal and external calls
- respond to emails
-handle customer inquiries both telephonically and by email
-research required information using available resources
-manage and resolve customer complaints
-enter new customer information into system
-update existing customer information
-process orders,forms anda aplications
-identify and escalate priority issues
-document all call...

Read More »

Skills (10)

Tested
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
excellent cutomer care skills
a clear and friendly telephone voice
good computer skills
good teamwork skills and the ability to work unsupervised
the ability to work quickly and under pressure
a professional attitude when dealing with customers
problem analysis and problem solving
adaptability
high energy level

Employment

Laurus Medical
telemarketing operator
2003 - Present

Education

University Constantin Brancoveanu
Bachelor's Degree
2003 - 2007

Keywords

My Snapshot
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
sebastian84
Type
Individual
Member Since
March 2013
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lazar s. | Elance

lazar s.