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Roselle Santos | Elance
 
176985602337900
Last Sign-in: Mar 5, 2014

Roselle Santos

Customer First Advocate
   Philippines
  |   Marikina City, NCR

Overview

Minimum Hourly Rate $5

I am a highly motivated and skilled individual who puts her heart in everything she does to provide a high quality service for my clients.

I started working as a Secretary for a small firm and was assigned to oversee the entire company after less than a year of working. I have always valued the trust and confidence given to me by my superiors by doing my job using the best of my ability without their supervision.

Moving on to a greener pasture, I decided to enter the BPO industry. For the past 3 years of working as a call center agent I...

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Skills (10)

Tested
English To Tagalog (Filipino) Translation Skills Test
My Score
avg
Call Center Skills Test
My Score
avg
Customer Service Test
My Score
avg

Service Description

I can provide Customer Care/Support and Help Desk Support Services both for Live Chat and Email, working in the in the BPO industry for the past 3 years I had served as a technical support representative for Consumer Electronics products, CCTVs and other security devices. I had dealt with internet connection issues, email issues and computer hardware and software repairs. I had been a billing specialist, sales representative and customer service associate. These experiences honed my skills in providing exceptional customer service and ensuring that all clients needs are addressed in every transaction I made.

Working as a secretary before, I am very familiar in providing the assistance needed by my superior and would be able to be a good Virtual Assistant and can also provide Data Entry Services.

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Employment

Telus International Philippines
Technical Support Representative
2013 - 2014
Served as a technical support representative for an internet and TV account. Had been promoted to a team who enhances customer service experience to every client.
GlobalSky Telecommunications
Technical Support Representative
2012 - 2013
Served as a technical support representative for an Australian account handling CCTVs and other security devices. Handled both voice and chat support.
Hinduja Global Solutions
Technical Support and Customer Service Associate
2011 - 2012
Worked as a Technical Support Representative for a consumer electronics brand, was part of the pioneer team for a new line of business acquired by the company for 9 months. Moved to a Customer...
PC Evotech Corporation
Secretary/Accounting Staff
2008 - 2010
Managed sales reporting which included calculation of sales, cash receipts, credit card transactions and expenses. Handled and coordinated customer complaints with the company’s executives to...

Education

New Era University
Bachelor of Science in Psychology
2006 - 2008
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
sellesantos
Type
Individual
Member Since
February 2014
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Roselle Santos | Elance

Roselle Santos