“This company is completely incompetent, they will make empty promises just to get you to award them with the job, This project was supposed only take 6 weeks to complete, but over 6 months later, the contractor dragged it on and on, delay after delay.
the contractor will mention that I kept asking for revisions, that is true in some way, if the contractors had been able to have high standards then i wouldnt have to keep directing them on how to do their job, I made it very clear what i wanted before they took on the project, and they assured me they were competent, but now i see this was only said so i would award them.
Any revisions that i needed to be made were mostly cosmetic and superficial, i did care much about the coding or the LMS, it was pretty basic, i only wanted a good looking website, but every revision i had to ask them, they came back with something worst, until after a few months, i decided to seek outside help from a third party to develop a proper landing page.
It got to a point where i had to dispute the whole job and request a refund, it eventually went to arbitration, and i was only able to recover partial refund, no thanks to elances weak policy, i would also advise you that you cover yourself in that area as well, be aware that the arbitration on elance are very biased, and favour the contractors, so elance will still keep the commission's from the job, you will never see your money if it goes to arbitration.
The job was never completed even after 6 months of development it remains incomplete as of Jan 14th 2014.
Long story short, they are completely incompetent and I would never recommend them unless you feel like losing money and wasting your time, stay far away from this contractor.
“I think the CLIENT has mis-represented this situation. To hide his inefficiency and tricks with us, he blamed us. Please find the decision and explanation from the dispute resolution (Third Party) as below: [YOU WILL KNOW HOW HE PLAYED TRICS WITH US AND WITH OTHER PROVIDERS BEFORE US, WHICH WE CAME TO KNOW LATELY]
We do not think the freelancer lied to us in his testimony ... his misunderstanding may have been real at the time and most likely still was until just now.
On the 4 issues we weighed, here is how we find:
1- we find for the client on the content issue but we find this was an add-on milestone to the project and therefore non-essential for completion of the original milestone
2- there is nothing objectively wrong with the navigation; we find for the freelancer
3- we found this problem non-existent on freelancer's server throughout the hearing; we find for the freelancer
4- based on what we believe was the freelancer's misunderstanding or oversight, we find for the client
The overall score is 2-2 but let's break that down. We find for the client on the content issue and refund the entire milestone ($400). On the website, we find the site meets or exceeds the minimum requirements as approved (even if begrudgingly) by the client as the project wore on, except for implementation of a fancier slider. While it's not clear that was the freelancer's responsibility since the themeforest templates didn't come up until a week after the project was awarded, the freelancer should nonetheless have taken notice and done what was asked or at least negotiated an additional fee if he decided that installing that slider was not in the budget. However that can be remedied; a new slider can be installed unless the client decides to use this as an opportunity to start over. Even if he does start over, having this code to learn from is a valuable asset to the next developer and ultimately to the client's benefit.
On the original milestone, we are deducting $300 for the changing the slider (labor only). Adding that to the $400 milestone, the client gets back $700 and rights to the software in his possession. The remaining $1700 goes to the freelancer.