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Sonny D. | Elance
 
176985602337900
Last Sign-in: Apr 27, 2015

Sonny D.

eCommerce & Customer Service 15 years experience
   Germany

Overview

Minimum Hourly Rate $25

Ranked No. 1 freelancer for Customer Service in German language, according to Elance and oDesk.

Leading independent amazon sellercentral service provider in Germany.


I am a multi-lingual (English, German, Portuguese, Dutch, Spanish + basic French and Italian) sales & marketing professional with more than 15 years of experience providing support and selling to all levels of management. Proven track record of working in international markets and cross-industry leading multi-cultural sales and support teams, business development, and...

Read More »
Jul 29, 2014|Other - Sales & Marketing|Private|Completed
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4.5
Jan 28, 2013|Telemarketing|Private|Working
Aug 18, 2012|Other - Sales & Marketing|Private|Working
Aug 13, 2012|Other - Sales & Marketing|Private|Completed
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5.0

View All »

Portfolio

Design, technical realization, conduction, and statistics of survey among Real Estate...
Design and technical realization of a questionnaire among the 52 US States' Departments...
Template using HTML, CSS and JS for Australian camera equipment eBay shop
Template using HTML, CSS, JS for US based Apparel eBay shop
Template using HTML, CSS and JS for US engraving specialist's eBay shop
Template using HTML, CSS and JS for Australian fantasy cards' eBay shop
survey setup, hosting, conducting phone interviews with decision makers and managing...

Skills (14)

Tested
Call Center Skills
Call Center Skills Test
My Score
avg
Sales
Outbound Sales Skills Test
My Score
avg
eCommerce Consulting
Internet Marketing
Internet Marketing Test
My Score
avg
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
German
German Spelling Test
My Score
avg
German Vocabulary Skills Test
My Score
avg
German Word Usage Test
My Score
avg
Translation English Brazilian Portuguese
English To Brazilian Portuguese Translation Skills Test
My Score
avg
Passed
limesurvey
Search Engine Optimization (SEO)
Search Engine Optimization Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Translation English German
English To German Translation Skills Test
My Score
avg
Analytics
Analytical Skills Test
My Score
avg
Google Analytics
Knowledge of Google Analytics Test
My Score
avg
survey monkey

Service Description

Amazon Seller Central expert, eBay specialist and eCommerce consultant with 15 years of experience. I have worked as ecommerce, sales & marketing and customer service manager in North America, in Latin America, and in Europe.

I set up ecommerce accounts on platforms such as Amazon, eBay, Etsy, Rakuten. I consult companies on listing strategies, translation project management and keyword optimization. I provide everything around customer service from developing and establishing policies to supervision of international teams as well as reputation management.

Amazon Seller Central Services:

- General Information and consulting about the best suited platforms
- Account setup
- Customer Service in native language
- Developing policies and processes
- Product listing creation from scratch in English, German, French, Spanish, Italian
- Product listing translations from/into German, French, Spanish, Italian
- Manual and bulk inventory upload
- Keyword research and analysis
- Competitor and pricing analysis
- Niche and product potential research
- Search engine optimization on the platform
- Product promotions and pricing strategies
- Reputation management
- Feedback Soliciting campaigns
- Account health monitoring
- A-Z case management
- Wholesale business development
- Customer satisfaction surveys
- Return Management
- Fulfillment

Read More »

Employment

Freelancer
2008 - Present
1 Clique Solucoes
CMO
2007 - 2009
magentanews
Freelance Sales Executive D/A/CH
2005 - 2007
Preparing and executing market entry in German speaking countries for a media observation SaaS service. Sucess record Market share up to 40% within 3 years Cross-industry customers incl. Air...
Integrated Services
Sales & Customer Service Director
2002 - 2004
Precision Response Corp.
CS Team Lead for Orbitz.com
2001 - 2002
Precision Response Corp.
Mkting Coord. & CS Lead for IBM TechConnect
2000 - 2001

Education

Business College
College Degree
1986 - 1989
High School
High School Diploma
- 1985

Keywords

marketing
business development
market research
customer service
telemarketing
telesales
consulting
Amazon
seller central
survey
limesurvey
surveymonkey
ecommerce
ebay
magento
My Snapshot
3
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
1
1
0
Total
Milestones
Hours
Reviews
4.5
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
Seraphan
Type
Individual
Member Since
February 2010
Elance URL
Verifications
0
Groups
Sonny D. | Elance

Sonny D.