Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Kirk Penn | Elance
 
176985602337900
Last Sign-in: Jul 20, 2015

Kirk Penn

Simple Clear Effective
   Australia
  |   Sydney, NSW

Overview

Service Management Specialists offers a range of premium and innovative IT Service Management Consulting services including traditional onsite, remote and online services to clients around the globe, a unique combination of specialist knowledge and expertise in the ITSM and Process Improvement domains combined with proven and practical experience enables our clients to significantly improve the way they plan, design and operate Information Technology with confidence. We have delivered a number of successful outcomes for our clients across a...

Read More »
Aug 15, 2011|Article Writing|$384|Completed
|
5.0

View All »

Skills (15)

Tested
ITIL
ITSM
Service Catalogue
Incident Management
Problem Management
Change Management
Release Management
Configuration Management
Request Fulfilment
Capacity Management
Availablity Management
It Service Continuity Management
Demand Management
Service Transition
Service Operations

Service Description

Our unique approach allows us to leverage and combine leading global best practices guidelines such as ITIL®, Six Sigma, CMMI and CobIT® with the individual and specific needs of our clients. We focus on:
Developing and implementing best practice enterprise IT operating frameworks that work - we help organisations
to build and mature more robust and effective processes for IT.
Creatively seeking out opportunities to turn difficult and challenging situations around - we are experienced in
developing simple, clear and effective solutions to overcome your most challenging issues and situations
Leading, and empowering people and organisations to understand, plan and operate Information Technology with
confidence - we are specialist leaders within the ITSM and process improvement domains and are committed to
the ongoing improvement and success of our clients
Articulating complexities into simple and easy to understand practical solutions - we are focused on driving
successful outcomes that are simple, clear and effective
Helping organisations to build and refine core Service Management capabilities including, People, Process and
Tools - we are focused on the three fundamental considerations for building effective IT Service Management
capabilities.

Our Services Include:
IT Service Transitions – Introduce and Onboard IT Services with confidence
ITSM Assessments & Compliance – Understand your Current Service Management Capabilities in detail
IT Strategy & Change – Defining your...

Read More »

Employment

Various
Various
1998 - Present

Keywords

ITIL
Service Managment
Process Improvement
IT
ITSM
Process
IT Service Mangement
My Snapshot
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
1
0
0
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
servicemgtspeci...
Type
Individual
Member Since
May 2010
Elance URL
Verifications
0
Kirk Penn | Elance

Kirk Penn