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Sarfaraz B. | Elance
 
176985602337900
Last Sign-in: Jan 6, 2016

Sarfaraz B.

U.S.-experienced technical writer
   United States
  |   Corona, CA
  |  6:55 am Local Time

Verified Freelancer

Sarfaraz B.'s identity has been verified.  Learn More

Overview

I am a U.S. cum laude graduate and all my work experience, including that at a major California university, has been in the U.S.

Having worked in I.T. for over a decade, I have had exposure to a wide range of technologies about which I can write.

I have done a lot of technical writing / instruction pages for end users as well as for technical staff.

Read More »
Jun 1, 2012|Web Content|Private|Working
|
5.0
Mar 11, 2012|Web Content|Private|Completed
Feb 10, 2012|User Guides & Manuals|Private|Completed
|
5.0

View All »

Portfolio

An article written in a conversational tone for small business owners to help them...
A resume for an experienced professional has to showcase all the major aspects of...
Written as blog content for a fictitious I.T. consulting company that helps health care...

Skills (10)

Tested
Online Article Writing and Blogging Test (U.S. Version)
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English Speaking Test
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English Vocabulary Test (U.S. Version)
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Passed
U.S. English Basic Skills Test
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Passed
U.S. Word Usage Test
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Understanding differences in British and American English Test
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Help Desk Certification
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Windows XP Test
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U.S. Academic Writing Test
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U.S. Public Speaking Test
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U.S. Culture and Etiquette Test
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Business Writing Skills Test (U.S. Version)
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Passed
TCP/IP Test
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Telephone Etiquette Certification
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Service Description

Technical Writing:
Excellent technical writing skills by virtue of having worked in Information Technology for over a decade. I have done technical support management and project management, and have also run a service desk (help desk). Writing scripts for help desk personnel and writing technical manuals is second nature to me.

Consulting:
From the operations perspective, I can also establish or help evaluate metrics (MTTR, FCR, abandonment rate, etc.) used to measure performance of Information Technology help desk or Call Center personnel. I did Rockwell Automated Call Distribution intra-day operations for a major U.S. bank and managed the KPI's for them. I can help make your operations run smoother by helping you with streamlining your workflow and by bringing to light tools that you already own (e.g., built in to the OS you use) that you can use to provide faster service or to spend less FTE's or bandwidth providing it.

LinkedIn:
Building profiles, especially for I.T. or I.T.E.S. companies or professionals. It takes an understanding of industry trends and knowledge of the current buzz and a study of the competition to be able to build profiles that highlight those areas that help you present yourself such that you gain exposure as an expert and help you build strategic partnerships.

I am going to be in Asia for the next few months, so it may serve as an advantage as far as turnaround time is concerned!

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Employment

ServiceTier
Owner
2011 - Present
University of California
Programmer Analyst
2000 - 2011

Education

National University
Bachelor of Business Administration
- 1993
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Technical writing
LinkedIn
User manual
Resume
Customer service
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Private
Private
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Identity
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servicetier
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Individual
Member Since
June 2011
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Sarfaraz B. | Elance

Sarfaraz B.