I'm an IT professional with over 7 years of experience ranging from Level 1 help desk/desktop support, Level 2 server and switch/router support, up to Windows and Exchange servers.
Read More »
I have a calm attitude to assist customers through phone, email, chat, and have experience with various ticketing systems and screen share support software. I have worked from home for the past 4 years so I am extremely self motivated and able to work with little to no supervision to get the job and tasks done that I need to.
I remain calm under pressure, quick...
Jun 23, 2015|Technical Support|Private|Completed
Jun 16, 2015|Technical Support|Private|Completed
Sep 18, 2012|Networking & Security|Private|Completed
View All »
Sep 11, 2012|Technical Support|Private|Completed
Mobile Website developed for Indochine in Tacoma, WA. Pages included an About Us,...
This was a WordPress site that needed a mobile version. I used a WP Mobile Plugin and...
This mobile website was developed for a pet boarding and grooming company in Florida....
Website designed for CurrysAuto.com to allow mobile users to look up location,...
Developed using jQuery, HTML, CSS and PHP. Their mobile site was focused on allowing...
I developed this for my personal site to be viewed on mobile devices
This was developed for a Spa and Yoga center in Texas. They wanted to be able to still...
This is a collection of past Tech Support and Virus removal incidents.
Me going through some basic tech support sayings.
Developed for NCR Corporation Managers and Team Leads in ASP.NET. It was designed to...
Small design, mostly HTML and CSS Formatting.
PHP development for emailing contact form on MicahStampley.org
Developed in VB.NET, WeatherTweet would automatically tweet the weather in a given zip...
Microsoft Exchange Server
Microsoft Windows Server
Windows 7 Administration
MCP/MCTS:70-680, Windows 7 Config
I'm a US based IT Services provider focused on Web Development and Mobile sites, IT Managed Services, Application development for both desktop and web as well as consulting and Help Desk support. I'm focused 100% on CSAT and Problem Resolution for all customers to ensure their problem is resolved in a timely manner and professionalism is maintained through the project. I would like to give you a little personal insight and why I am the best choice to provide you with development and support for your project.
Who I am:
- I'm an experienced IT professional, Web Developer, Database developer, Application designer and Network Consultant who strives to provide problem resolution and CSAT to all my clients.
- I work hard and effectively to understand your requirements and design an end product around your wants, needs and timeline while staying in your budget.
What I do:
- I provide IT services for businesses and residential customers with Computer Hardware, Software, Network Setup, Web Programming, Desktop application development,
- I use software to keep Knowledge bases, Help Desk tickets including ZenDesk and Remedy AR System. I provide updates and reports to show areas to better focus on for ultimate CSAT and response times.
Why I'm the best choice:
- I'm US...
Read More »
Onboarding Implementation Specialist
2014 - Present
I provide migration services for customers existing email systems, whether in-house or 3rd party provider to the Intermedia platform. On the small business team I work with clients are their...
Exchange Support Specialist
2013 - 2014
I provide Exchange, SharePoint, PBX and Cloud service support for customers. I work regularly with mail setup and network connections to our systems. I regularly work with customer setup email...
iOS Tier 2 Senior Adviser
2013 - 2013
I was promoted to a Senior Adviser almost 2.5 months after joining the project. I acted as senior technical support for Apple’s iOS devices include the iPods, iPads, iPhones and supported Mac OS X...
Tier 1 iOS Advisor
2012 - 2013
I provided first line troubleshooting for Apple’s iOS devices to customers with a wide range of devices and technical skills. I went in with zero knowledge of Apple’s products and had never used...
Tier 1 Help Desk Technician
2011 - 2011
Provided Remote Tech Support for residential users on a broad range of equipment, setups, skill levels and challenging issues. I worked regularly with Modems, Routers, Desktops and Laptops. I also...
Tier 2 Advanced Help Desk Analyst
2010 - 2011
Provided Level 2 hardware support to field technicians on PCs, Servers, Printers, Cash Office equipment and registers. Supported over 100 pieces of equipment including IVR and Fax, Security PCs, HP...
Self-Checkout/ATM Help Desk Analyst
2009 - 2010
Provided Level 1 and 2 support to Store Associates and Field Technicians on hardware and software for self-checkouts and ATMs. Escalated diagnostic files to proper level to be resolved in timely...
Tier 1 Point-Of-Sale Help Desk Analyst
2008 - 2009
Provided Level 1 support to Store Associates on POS Registers, Handheld scanners, scanner/scales, debit card readers and cabling issues. I also developed application to manage agent’s schedules...
Western Governors University
Bachelors of Science-IT, Network Administration
2010 - Present