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Sep 18, 2012|Networking & Security|Private|Completed
Sep 11, 2012|Technical Support|Private|Completed
Jul 28, 2012|Technical Support|Private|Completed
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Jun 7, 2012|Technical Support|Private|Completed
Mobile Website developed for Indochine in Tacoma, WA. Pages included an About Us,...
This was a WordPress site that needed a mobile version. I used a WP Mobile Plugin and...
This mobile website was developed for a pet boarding and grooming company in Florida....
Website designed for CurrysAuto.com to allow mobile users to look up location,...
Developed using jQuery, HTML, CSS and PHP. Their mobile site was focused on allowing...
I developed this for my personal site to be viewed on mobile devices
This was developed for a Spa and Yoga center in Texas. They wanted to be able to still...
This is a collection of past Tech Support and Virus removal incidents.
Me going through some basic tech support sayings.
Developed for NCR Corporation Managers and Team Leads in ASP.NET. It was designed to...
Small design, mostly HTML and CSS Formatting.
PHP development for emailing contact form on MicahStampley.org
Developed in VB.NET, WeatherTweet would automatically tweet the weather in a given zip...
Windows 7 Administration
Windows XP Administration
DCSE - Managed Deployment Tech
MCP/MCTS:70-680, Windows 7 Config
I'm a US based IT Services provider focused on Web Development and Mobile sites, IT Managed Services, Application development for both desktop and web as well as consulting and Help Desk support. I'm focused 100% on CSAT and Problem Resolution for all customers to ensure their problem is resolved in a timely manner and professionalism is maintained through the project. I would like to give you a little personal insight and why I am the best choice to provide you with development and support for your project.
Who I am:
- I'm an experienced IT professional, Web Developer, Database developer, Application designer and Network Consultant who strives to provide problem resolution and CSAT to all my clients.
- I work hard and effectively to understand your requirements and design an end product around your wants, needs and timeline while staying in your budget.
- I'm on call 24x7 so there is no need to worry about downtime or not being able to reach someone in the event of an emergency.
What I do:
- I provide IT services for businesses and residential customers with Computer Hardware, Software, Network Setup, Web Programming, Desktop application development, full time Help Desk services for your customers, and 24x7 proactive monitoring.
- I use software to keep Knowledge bases, Help Desk tickets including ZenDesk and Remedy AR System. I provide updates and reports to...
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Onboarding Implementation Specialist
2014 - Present
I provide migration support for small business customers from their on-premise servers to our systems. We deal with Exchange, IMAP and POP migrations and help the customer through the entire...
Exchange Support Specialist
2013 - Present
I provide Exchange, SharePoint, PBX and Cloud service support for customers. I work regularly with mail setup and network connections to our systems. I regularly work with customer setup email...
iOS Tier 2 Senior Adviser
2013 - Present
I was promoted to a Senior Adviser almost 2.5 months after joining the project. I acted as senior technical support for Apple’s iOS devices include the iPods, iPads, iPhones and supported Mac OS X...
Tier 1 iOS Advisor
2012 - 2013
I provided first line troubleshooting for Apple’s iOS devices to customers with a wide range of devices and technical skills. I went in with zero knowledge of Apple’s products and had never used...
Tier 1 Help Desk Technician
2011 - 2011
Provided Remote Tech Support for residential users on a broad range of equipment, setups, skill levels and challenging issues. I worked regularly with Modems, Routers, Desktops and Laptops. I also...
Tier 2 Advanced Help Desk Analyst
2010 - 2011
Provided Level 2 hardware support to field technicians on PCs, Servers, Printers, Cash Office equipment and registers. Supported over 100 pieces of equipment including IVR and Fax, Security PCs, HP...
Self-Checkout/ATM Help Desk Analyst
2009 - 2010
Provided Level 1 and 2 support to Store Associates and Field Technicians on hardware and software for self-checkouts and ATMs. Escalated diagnostic files to proper level to be resolved in timely...
Tier 1 Point-Of-Sale Help Desk Analyst
2008 - 2009
Provided Level 1 support to Store Associates on POS Registers, Handheld scanners, scanner/scales, debit card readers and cabling issues. I also developed application to manage agent’s schedules...
Western Governors University
Bachelors of Science-IT, Network Administration
2010 - Present