• 8+ years of professional experience in Business Process Outsourcing with expertise in Service Transition, Service Delivery, Six Sigma, and Solution Definition
Read More »
• Solid track record of serving as a Transition Manager for large Regional or Global outsourcing projects
• Experienced with working in a Global environment, leading cross-functional teams located in multiple geographies
• Experienced with coordinating and working remotely with teams throughout the world : Europe, USA&Canada, South America and South East Asia.
• Experienced with...
My BPO experience within project launching, solution planning and service delivery enables me to offer following services :
- Project Launching skills : lead and manage complex projects through solid transition methodology acquired during years of service within leader companies of outsourcing industry : Accenture and Genpact. So far, I have successfully launched projects within BPO Financial Services, BPO Human Resources, ITO and custom BPO. I have worked and coordinated teams throughout the world, from Europe, Africa, USA and South America to South East Asia, working 24 by 7 when necessary. Have been in charge of Knowledge Transfer Management (including usage of Business Process Improvement methodology), Technology and Work Environment, Change Management by applying standard Project Management knowledge acquired.
- Service Delivery Manager - operational management skills : From Training Coordinator to Team Leader and Service Delivery Lead, my experience extends from creating and daily usage of regular operational reporting, risk management, team management, project management, client interface and standard people management.
- Solution Definition and Planning : Based upon the experience gathered from both sides : receiving operations and consulting team in charge of the project launching, I have been involved in identifying and creating proposals to client outsourcing requests. My work has focused on identifying best fitted solutions for the clients : starting from...
Read More »