For 6 years, I worked as a full-time Email and Chat Representative for one of the biggest multinational information technology corporations---Hewlett-Packard. My responsibilities included, but not limited to, answering product and service inquiries (post-sales and pre-sales, basic product (printer and computers) troubleshooting, customer retention, and customer complaints. My work has taught me the essence of business writing, customer service, patience, research, and of being meticulous. I'm familiar with English grammar and its usage. I have no trouble adapting to various style guides. In the absence of any supervisors, I also acted as Person-of-Contact or Subject Matter Expert (SME) for my co-agents.
I also have a background on Social Media Management. My main task was to search for relevant topics, create a blurbs for those topics, and schedule their release on Facebook and Twitter using Hootsuite.
I was also the Advertising and Promotions Assistant at SunĚStar Publishing, Inc. - Cebu for more than 1 year. I assisted in composing and presenting ex-deals to various companies and institutions. I also helped in promoting the company to the community by joining and sponsoring different exhibits, forums, concerts, and festivals. Those tasks molded me to be confident in facing different types of people.
Moreover, I also worked as a data miner at Phil-Am Outsourcing Solutions, Inc. My account is a US-based bidding website.
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