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Shalom Genio | Elance
 
176985602337900
Last Sign-in: May 20, 2014

Shalom Genio

Technical/ Customer Care Specialist
   Philippines

Overview

Minimum Hourly Rate $10

I've been in the call center business for 7 years. I've worked in some leading BPO companies in the Philippines such as International Business Machines (IBM), Teletech, Hewlett Packard, Eperformax Contact Center and Iqor Philippines. I have mastered the business in providing good customer service mostly for U.S. clients.

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Skills (9)

Tested
Customer Service
My Score
avg
Passed
Email Handling
My Score
avg
Passed

Service Description

1. A Computer Programming Graduate with a degree in Bachelors in Computer Science. Capable of doing office work or home base work with my knowledge and skills in computers.

2. Ability to organize, co-ordinate and implement work related activities.

3. Capable of adapting to new environment and grasp work quickly.

4. A proactive worker capable of working on my own initiative and meet targets.

5. Good command over spoken and written English.

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Employment

IBM Global Process Services
Customer Care Specialist
2011 - 2014
Give support to a customer that has problems with their Smart phones. Guide them through step by step troubleshooting over the phone. Update customer’s account and process their transactions like...
TELETECH
Techncal Support Representative
2010 - 2011
Give support to a customer that has problems with their laptops. Initially guide them through step by step troubleshooting over the phone. Update customer¿s account and process their transactions...
EPERFORMAX CONTACT CENTERS
Customer Service Representative
2007 - 2010
JP Morgan Chase (Credit Card Services) Handle bank account holder’s transactions and assist them with their concerns regarding their bank account and credit cards. PayPal - eBay Company (Online...
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
shalom_genio
Type
Individual
Member Since
May 2014
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Shalom Genio | Elance

Shalom Genio