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Shameco Dias | Elance
 
176985602337900
Last Sign-in: Aug 3, 2015

Shameco Dias

Expert CSE and Data Entry Clerk
   Saint Kitts And Nevis
  |   Basseterre, Saint George Basseterre
  |  1:51 pm Local Time

Verified Freelancer

Shameco Dias's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $6

I'm a highly trained qualified Customer Service expect as Supervisor. I am determined, keen, polite individual with great communication skills, maintain focus by setting goals and reaching them. I have worked in 4 Telecommunication Call Centers. My motto (QUALITY work though great CUSTOMER SERVICE) I have personally been in customer service for more that 9 years and I LOVE IT.

I am dedicated to giving my best at whatever project is handed to me. I love the fast paced environment where deadlines are a priority and handling multiple jobs...

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Portfolio

Need to gather info from two different sources below: Client Names and Companies Names.
Dialed numbers for client
Added time and dates into Ticket Spice and Eventbrite

Skills (10)

Tested
Customer Service Test
My Score
avg
Passed
Call Center Skills Test
My Score
avg
Passed
Help Desk Certification
My Score
avg

Service Description

Customer Service Executive: Working in a fast paced environment where deadlines are a priority and handling multiple jobs simultaneously is a requirement. I'm a professional who has demonstrated sound business judgement, decisiveness, well developed planning, analytically and communication skills and a consistently high level of performance in a variety of progressively responsible and challenging assignments, I am that person.

Data Entry Clerk: Managing database by updating and entering new customers telephone numbers, email addresses. Also securing information by completing database backups. Also verified customer information by calling companies.

B2B Phone Caller Transfer Specialist: Working as a switch board operator for businesses who are calling into other businesses in America. Once a prospect is on the phone (by looking on my computer and checking that the name matches) i then place the prospect on a short hold and then transfer the calls.

General Office Duties: Answering phone and transferring to the various employees, filing documents in cabinets and also on the computer. Also did the messenger work as well where I would deliver mail to business offices as well to the post office.

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Employment

Demand Solutions
Transfer Specialist
2010 - Present
I receive records with names of businesses and Clients Names, My duties are to call Businesses for the Prospect and once they are on the line proceed to transfer the call to the Client.
Clear Harbor
Supervisor
2009 - 2010
Assisting the agent with the call as will as providing relevant information the the agents and customers as well as taking calls. Also having one on ones with the agents to let them know where...
IMA
Supervisor
2007 - 2009
Assisting the agents with their calls as well as taking supervisor calls. Also having one on ones with the agent to let them know where they are at with their stats.
B.E.T Sound Stage
Cashier
2005 - 2006
I worked as a cashier for the casino were I was in charge of distributing the money to the customer when the won from the machines as well managing the money in the cage.
St.Kitts Marriott Resort
Cashier
2003 - 2005
I worked at the St.Kitts Marriott Resort where I worked as a Cashier. Increased sales by 5% at Pronto by meeting customers request in a timely and accurate manner, thus securing repeat business.
St.Kitts Brush Center
Customer Service Representative
2003 - 2003
I worked as a Customer Service Representative were I made outbound sales calls.
Lans-Monish
Accountants Assistant/Messenger
2003 - 2003
I worked as an Assistant where I examined incoming mail and redirected the appropriate division. Skills in office duties, including answering phones, filing, preparing correspondence, compiling...
ST.Kitts Call Center
Customer Sevice Representative/Team Lead
2001 - 2003
I worked as a Customer Services Representative where I was recognized as the top producer in sales, setting the record for the most successful in making sales.

Education

Maurice Hillier Primary School
Certificate
1990 - 2006
Verchild's High School
Business and Customer Service
1996 - 2001
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
Username
ShamecoDias
Type
Individual
Member Since
March 2013
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Shameco Dias | Elance

Shameco Dias