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Shamie T. | Elance
 
176985602337900
Last Sign-in: Apr 3, 2015

Shamie T.

Customer Service Specialist
   Philippines
  |   Antipolo, Calabarzon

Overview

I have been a call center agent with over 3 years experience in a dynamic call center environment. Strong communication and computer skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and finding workable solutions. A strong sense of urgency coupled with in-depth product knowledge promotes customer satisfaction and improved customer loyalty.
I have also been a Chat and Answering Service Operator offering exemplary services that allow companies to continue to provide...

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Skills (9)

Tested
-Strong written and oral communication
-Quick learner
-Team Player
Confident
-Good interpersonal abilities
- Good analytical and problem solving skills.
-Proficient in Ms Word & Ms excel
Customer Service
Customer Service
My Score
avg
Passed
Phone Support
Telephone Etiquette
My Score
avg
Passed

Service Description

A self-motivated call center professional with solid in-bound and out-bound experience in high volume call center environments. Excellent communication and problem-solving skills coupled with initiative and accuracy.Provide the customer with an efficient and positive experience. An energetic employee with a consistent track record in meeting productivity targets in all areas. Communication and problem-solving skills coupled with initiative and accuracy. Provide the customer with an efficient and positive experience.

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Employment

TELEPERFORMANCE Phils.
Customer Service Representative
2013 - 2014
Provide assistance on understanding the bill, charges and rate ( TIME WARNER CABLE) Assists customers on some basic troubleshooting for home phone, cable and internet.
CONVERGYS Phils.
Customer Service Representative
2011 - 2012
Provide assistance on understanding the bill, charges and rates (AT&T). Assists customers on some basic troubleshooting for mobile phones.
ICT Phils.
Sales Representative
2008 - 2009
Courtesy calls for new credit card holders and some cross-selling.
Overview  |  Job History  |  Resume/C.V.

Keywords

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  • 12 months
  • Lifetime
Jobs
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0
Total
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Reviews
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Clients
Total
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Per Client
Identity
Username
shamira929
Type
Individual
Member Since
January 2015
Elance URL
Verifications
0
Shamie T. | Elance

Shamie T.