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Sheryl R. | Elance
 
176985602337900
Last Sign-in: Sep 1, 2015

Sheryl R.

Customer Service, Sales Agent, Virtual Assistant
   Philippines
  |   Quezon City, Metro Manila
  |  9:14 am Local Time

Verified Freelancer

Sheryl R.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $14

"Sheryl does very good work. I know I can depend on her when I hire her to do work for me. She is responsive, pays attention to detail and is willing to work with me when changes are needed."

“Great to work with.. understood tasks very easily and does a great job using common sense. Her English is impeccable. ”

These are just some of the reviews I received from the clients whom I have worked with here in Elance. I have over 9 years extensive experience in the combined areas of Quality and Training, Credit and Collections, Customer...

Read More »
Jul 7, 2015|Other - Administrative Support|Private|Completed
Feb 24, 2015|Data Entry|Private|Working
Feb 10, 2015|Data Entry|Private|Working
Nov 27, 2014|Data Entry|Private|Completed
|
5.0

View All »

Portfolio

I worked here as a Credit and Collections associate then got promoted as a Quality and...
I worked here as an Outbound Sales agent for almost a year.
I worked here as an Outbound Sales agent and was promoted as a Quality Coach after a...
I worked here as a Web Support Agent. This is a Customer Service function for customers...
48 words per minute,99.6% accuracy

Skills (10)

Tested
Business Writing
Business Writing Skills Test (U.S. Version)
My Score
avg
Passed
Call Center Skills
Call Center Skills Test
My Score
avg
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
Passed
Customer Service
Customer Service Test
My Score
avg
Sales
Outbound Sales Skills Test
My Score
avg
Passed
Computer Skills
English Grammar
Email
Microsoft PowerPoint
U.S. Culture

Service Description

-Quality and Training for an IT Distributor Company (US & Canada)
-Credit and Collections for an IT Distributor Company (US & Canada)
-Customer Service for an online travel agency and mobile phone company in the U.S.
-Outbound sales calls for a VOIP company in the US and a phone company in the U.K.
-Credit and collections for a 3rd party Collections agency in the U.S.
I have handled several tasks here in Elance under Customer Service, Sales and Marketing and even Data Entry. Below is the list of jobs which I have handled here in Elance:
-Data Entry and calls for a real estate company in the U.S.
-Virtual Assistance, E-mail response handling for a travel company in the Philippines
-Sales and Marketing for a U.S. shipping company (includes CRM utilization)
-Uploading listings for various websites for a travel company in Australia
-Customer Service (company confidential) (U.S.)

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Employment

Ingram Micro
Quality and Training Specialist
2010 - 2012
Initially hired as a Credit and Collections associate then got promoted as Quality and Training Specialist. I handled process training of new hires and quality monitoring for the entire Credit team.
Encore RMI @ Convergys
Collections Agent
2006 - 2009
Main responsibility is to collect debts for a third party collections agency.
NCO RMH Group
Quality Coach/ Sales Rep
2005 - 2006
Started as a sales rep for a VOIP company then got promoted as a Quality Coach for a UK Telecom company.
People Support
Web Support Agent
2004 - 2005
I worked as a Customer Service Rep for an online travel agency in the U.S.
InfoNxx
Customer Service Rep
2004 - 2004
Provided directory assistance to U.S. mobile phone subscribers.

Education

New Era University
AB Mass Communications
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Service
Virtual Assistant
Sales & Marketing
Data Entry
Admin Tasks
Order Entry
Telemarketing
Travel
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
shanerocha26
Type
Individual
Member Since
April 2012
Elance URL
Verifications
0
Sheryl R. | Elance

Sheryl R.