Sheryl R. | Elance
 
176985602337900
Last Sign-in: Apr 29, 2015

Sheryl R.

Customer Service, Sales Agent, Virtual Assistant
   Philippines
  |   Quezon City, Metro Manila
  |  12:45 am Local Time

Resume/C.V.

"Sheryl does very good work. I know I can depend on her when I hire her to do work for me. She is responsive, pays attention to detail and is willing to work with me when changes are needed."

“Great to work with.. understood tasks very easily and does a great job using common sense. Her English is impeccable. ”

These are just some of the reviews I received from the clients whom I have worked with here in Elance. I have over 9 years extensive experience in the combined areas of Quality and Training, Credit and Collections, Customer Service and Outbound Sales in a call center setting. The last position I have held was a supervisory role handling process training of the new hires and performed quality monitoring for the entire Credit Department.
I have keen attention to detail and I am very good in time management ensuring excellent results is delivered on or before a deadline. I am also proficient in various MS Office applications.
I look forward to working with you!

Service Description
-Quality and Training for an IT Distributor Company (US & Canada)
-Credit and Collections for an IT Distributor Company (US & Canada)
-Customer Service for an online travel agency and mobile phone company in the U.S.
-Outbound sales calls for a VOIP company in the US and a phone company in the U.K.
-Credit and collections for a 3rd party Collections agency in the U.S.
I have handled several tasks here in Elance under Customer Service, Sales and Marketing and even Data Entry. Below is the list of jobs which I have handled here in Elance:
-Data Entry and calls for a real estate company in the U.S.
-Virtual Assistance, E-mail response handling for a travel company in the Philippines
-Sales and Marketing for a U.S. shipping company (includes CRM utilization)
-Uploading listings for various websites for a travel company in Australia
-Customer Service (company confidential) (U.S.)
Education
New Era University
AB Mass Communications
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Employment
Ingram Micro
Quality and Training Specialist
2010 - 2012
Initially hired as a Credit and Collections associate then got promoted as Quality and Training Specialist. I handled process training of new hires and quality monitoring for the entire Credit team.
Encore RMI @ Convergys
Collections Agent
2006 - 2009
Main responsibility is to collect debts for a third party collections agency.
NCO RMH Group
Quality Coach/ Sales Rep
2005 - 2006
Started as a sales rep for a VOIP company then got promoted as a Quality Coach for a UK Telecom company.
People Support
Web Support Agent
2004 - 2005
I worked as a Customer Service Rep for an online travel agency in the U.S.
InfoNxx
Customer Service Rep
2004 - 2004
Provided directory assistance to U.S. mobile phone subscribers.
Payment Terms
Payment via Elance only.
Sheryl R. | Elance

Sheryl R.