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Sharad Sachdev | Elance
 
176985602337900
Last Sign-in: Jun 11, 2014

Sharad Sachdev

   India
  |   Ghaziabad, Uttar Pradesh

Overview

Overall 20 years of rich experience in Telecom, Banking & Financial Sector. Customer Service Operations Professional with 12+ yrs exp in Telecom comprising Service Operations & Retentions, 2 yrs for Banking Collections & 6 yrs for hardcore financial sector. I have started my career with finance dept with complete liasioning with handling in Banking & Forex for the organisation. Have worked with Bank for Collections with Recoveries & my last assignment was with Tata Teleservices Ltd where I have worked for approx 9 yrs. in Service Operations,...

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Skills (10)

Tested
MIS
Team Management
Vendor Management
Customer Lifecycle Management
Telecommunications
Service Delivery
Customer Retention
Key Account Management
Relationship Management
Customer Satisfaction

Employment

TATA TELESERVICES LTD.
Sr. Manager - Customer Service Delivery
2007 - 2010
Managing Collections (B2B & B2C) for Rajasthan Circle Retention (Voice & Data both) Activities for Rajasthan Circle Centralized Recovery Activities for Circle (Notices, Centralize agencies for...
TATA TELESERVICES LTD.
Asst Manager - Credit & Risk
2006 - 2007
UMR Monitoring with Barring/unbarring monitoring for UPW Circle Dunning Activity for UPW Circle Managing Fraud Management System (Pre-check & Usage) activity for UPW Subscriber Bill Processing,...
TATA TELESERVICES LTD.
Asst Manager - Collection & Verification
2004 - 2006
Managing Collection Activity (B2B & B2C) for Kanpur Cluster (Kanpur, Allahabad & Jhansi) Managing Recovery collections with the Asset Retrievals Responsible for CDMA Equipment Installation for...
ICICI Bank Ltd.
Collection Manager - Bareilly Zone
2002 - 2004
Heading Collection for Secured & Unsecured Products (Home, Auto, TW, CV & PL) for Bareilly Hub (Including Moradabad & Haldwani Area).
Escotel Mobile Communication Ltd.
Sr. Officer - Finance & CSD
2002 - 2002
Responsible for Credit (UMR & FMS) & Collection for Muzzafarnagar Zone Responsible for Financial activities for Roorkee DO Managing complete AV process for zone including the verification of...
Escotel Mobile Communication Limited
Officer - Finance & CSD
1999 - 2002
Responsible for financial, Activation of Fresh Customers & Collection activities of Bulandshahr (Bulandshahr, Khurja & Sikandrabad) Zone Managing complete banking operations for Zone ...
Dewan Group of Industries
Asst. Accounts Officer
1995 - 1999
Managing Export Documentation Handling Banking Transaction ( including Forex) Managing Financial books (Journal accounts, Cash book, Payment reconciliation, Daily Bank transaction, Follow up...

Education

Deva Nagri Degree College
B.Com
-
National Institute of Management
MBA
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
sharadsachdev
Type
Individual
Member Since
June 2014
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Sharad Sachdev | Elance

Sharad Sachdev