I have been perfecting my customer service skills for the last 20 years in various industries which have included: Insurance, Finance, Real Estate, Airline, and Medical. I know how to effectively communicate with people in any situation using various media. This experience has also given me the unique ability to jump right in and assess what needs to be done in any situation. I am extremely organized and efficient and will get the job done accurately and on time.
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I have worked with both large and small businesses which has given me a...
-Client assistance by phone, email, chat, and in person with a high customer satisfaction rating
-Managing call volumes and voicemails
-Up-selling and cross-selling
-Extreme attention to detail and low error rate
-Editing and analyzing copy
-Medical billing and coding
-Can quickly learn and adapt to new and changing software applications
-Team leader on various projects for American Family Insurance to increase customer satisfaction and viability in the marketplace.
-Helped a start up medical billing company from the editing of their business plan to web design, marketing, sales, and oversaw the daily operational situations.
-Leader of a project to help a hospital convert their outdated switchboard system and teach employees on the new system.
-Led a real estate team that became a top seller for a custom home builder
-Have worked on various projects for multiple employers at the same time and have often had two jobs at once. I am able to effectively maximize my time and organize my projects to accomplish any goal on time.
-Managed multiple real estate transactions at once.
-Managed multi-channel traffic for a 911 system that serviced over 23 cities in the Phoenix metro area.
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IB Medical Business Solutions
2006 - 2008
Office Manager for Medical billing business. In addition to managing the day to day operations of the business, I also performed medical billing and coding. I was also responsible for the web...
2003 - 2008
Responsibilities included assisting clients with the purchase and sale of residential real estate, being continuously involved in the daily operation of personal business which include marketing,...
1996 - 2005
Responsibilities included providing unique customer service, maintaining safety and comfort for all passengers and crew, and providing emergency medical assistance when necessary.