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Shawn Helie | Elance
 
176985602337900
Last Sign-in: Nov 29, 2014

Shawn Helie

Experienced Administrative Specialist
   United States
  |   Coolidge, AZ
  |  11:26 pm Local Time

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Overview

Minimum Hourly Rate $11

I have been perfecting my customer service skills for the last 20 years in various industries which have included: Insurance, Finance, Real Estate, Airline, and Medical. I know how to effectively communicate with people in any situation using various media. This experience has also given me the unique ability to jump right in and assess what needs to be done in any situation. I am extremely organized and efficient and will get the job done accurately and on time.

I have worked with both large and small businesses which has given me a...

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Skills (10)

Tested
Customer Service Test
My Score
avg

Service Description

Customer Service:
-Client assistance by phone, email, chat, and in person with a high customer satisfaction rating
-Accounts payable/receivable
-Managing call volumes and voicemails
-Up-selling and cross-selling
-Conflict resolution
-Appointment setting

Data Entry:
-Type 60wpm
-Extreme attention to detail and low error rate
-Editing and analyzing copy
-Medical billing and coding

Project management:
-Can quickly learn and adapt to new and changing software applications
-Team leader on various projects for American Family Insurance to increase customer satisfaction and viability in the marketplace.
-Helped a start up medical billing company from the editing of their business plan to web design, marketing, sales, and oversaw the daily operational situations.
-Leader of a project to help a hospital convert their outdated switchboard system and teach employees on the new system.
-Led a real estate team that became a top seller for a custom home builder

Multi-tasking:
-Have worked on various projects for multiple employers at the same time and have often had two jobs at once. I am able to effectively maximize my time and organize my projects to accomplish any goal on time.
-Managed multiple real estate transactions at once.
-Managed multi-channel traffic for a 911 system that serviced over 23 cities in the Phoenix metro area.




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Employment

America Family Insurance
Policy Sales and Service Representative
2011 - 2013
Responsible for servicing existing client households and selling auto policies for new households. This included providing an exceptional level of customer service for all inbound personal lines...
Phoenix Fire Department
911 Dispatcher
2008 - 2011
Responsible for dispatching Fire and EMS services to over 23 cities in the metro Phoenix area. This included answering 911 calls for fire and medical, communicating radio traffic between fire...
IB Medical Business Solutions
Office Manager
2006 - 2008
Office Manager for Medical billing business. In addition to managing the day to day operations of the business, I also performed medical billing and coding. I was also responsible for the web...
Prime Realty
Realtor
2003 - 2008
Responsibilities included assisting clients with the purchase and sale of residential real estate, being continuously involved in the daily operation of personal business which include marketing,...
Southwest Airlines
Flight Attendant
1996 - 2005
Responsibilities included providing unique customer service, maintaining safety and comfort for all passengers and crew, and providing emergency medical assistance when necessary.

Education

Thomas Edison State College
Graduate Certificate in Organizational Leadership
2013 - Present
Arizona State University
Bachelor of Science in Sociology
1999 - 2001
Cowley County Community College
Associate of Science
1994 - 1996
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer service
multi-tasking
efficient
experienced
manager
organized
flexible
analytical
proficient
data entry.
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Identity
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ShawnHelie
Type
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Member Since
July 2013
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Shawn Helie | Elance

Shawn Helie