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Muhammad Alam | Elance
 
176985602337900
Last Sign-in: Aug 26, 2012

Muhammad Alam

Making it to the top through learning professional
   Malaysia
  |   Kuala lumpur, selangor

Overview

Minimum Hourly Rate $5

Making it to the top through professional competence and hard work in a growing, dynamic, & reputable organization, where my knowledge and experience of marketing, accounts, planning, & management can be applied to potential.
Profile:
• Ability to direct complex projects from concept to fully operational status
• Goal-oriented individual with strong leadership capabilities
• Organized, highly motivated, and detail-directed problem solver
• Proven ability to work in Multi-national culture in Global Company

Education:
• Master in Management...

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Skills (1)

Tested
Outbound Sales Skills Test
My Score
avg
Passed

Service Description

Employment Experience:
1. The Resource Group (TRG); www.trgworld.com (September 2008 to April 2010)
TRG, a Washington D.C based Global Company, is the leading BPO provider of customized outsourcing solutions and proprietary technology, with an extensive client base of Fortune 500 and FTSE 100 companies.
Being the art of winning team, I was successfully managing “Operations, Compliance & Systems”. Worked as a Customer Support Executive for North American Customers with the following major responsibilities for both inbound/outbound calls
• Maintaining the quality of all the sales which were being made for the client by employees of the company
• Exhibit assertive confidence
• Serve as liaison between clients and respective department(s) to resolve issues.
• Processing incoming and outgoing call and mails
• Work one-on-one with staff on designated projects.
• Presenting various deals to the customers offered by the client and making them aware of their purchase and products simultaneously
• Processing financial confidential and private information for the customers and helping them to feel secured in order to sign up for the deal.
• As an inbound Tele Sales Executive provide information to the customers, services, scheduling payments, modifying payment terms, processing account information, regulations and policies in response to the telephone enquiries from USA based Customers.
• Escalating issues to the concern department to expedite the resolution.
•...

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Overview  |  Job History  |  Resume/C.V.

Keywords

Call center
Telemarketing
Accounts
HR
Customer Services
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
sheerazalam
Type
Individual
Member Since
August 2012
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Muhammad Alam | Elance

Muhammad Alam