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Sheetal Deo | Elance
 
176985602337900
Last Sign-in: Sep 15, 2014

Sheetal Deo

Desktop \ Help Desk Support
   United States
  |   Anaheim, CA

Overview

I am a skilled Help Desk Technician with 8 years of experience providing PC and
Client/Server tech support for small to medium sized businesses. Experience in
diagnosing, troubleshooting and resolving client issues with applications,
hardware, installations, upgrades and networking. Experienced in technical call
center operations providing service by communicating effectively with technical
and non-technical staff.

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Skills (10)

Tested

Employment

The University of the South Pacific, Fiji Islands
IT User Assistant
2006 - 2010
Providing Level 1 Support to clients in Fiji and the greater Pacific Island region by phone, remotely or in person as needed to minimize downtime Logging, attending, escalating and closing service...
Courts Fiji Ltd, Fiji Islands
IT Help Desk Coordiantor
2002 - 2006
Logging, attending and closing help desk calls for Courts Branches Fiji wide Purchasing of consumables like toners, ink cartridges, hardware and software's Computer hardware and software...

Education

Southbank Institute of TAFE, South Brisbane, Aus.
Information Technology
2000 - 2001
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
sheetaldeo
Type
Individual
Member Since
May 2012
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Sheetal Deo | Elance

Sheetal Deo