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Sheila Joy P. | Elance
 
176985602337900
Last Sign-in: Apr 15, 2014

Sheila Joy P.

Quality, CSAT & Data Analyst, Transcription
   Philippines
  |   Cainta, Rizal

Overview

Minimum Hourly Rate $10

I am an experienced Quality, Sales Development & Customer Satisfaction professional for the BPO/Contact Center Industry. I value professionalism and honesty at work, and I honor my commitments. Once hired, expect my 101% commitment to deliver quality results.

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Portfolio

Powerpoint Presentation on CSAT Performance - Data & trend analysis, overall...
Created template that automatically updates once additionl data was added; with charts
Created whole procedure document including a process flow chart
Created tracker that automatically updates when new data is added to the list

Skills (8)

Tested
Reports Creation
MS Excel 2007
MS Powerpoint 2007
MS Word 2007
General Transcription

Service Description

I was a Quality & Sales Development Manager/Supervisor for 4 years and a Senior Quality Analyst for 2 years, having experience and knowledgeable in the following: call/audio audit & quality evaluation, process improvement, data analysis, basic quality tools & problem solving methods, general transcription, data entry, Microsoft Word, Excel & PowerPoint.

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Employment

Access Worldwide Philippines Inc
Quality Development/Customer Satisfaction Manager
2010 - 2013
Access Worldwide Philippines Inc
Quality Development Supervisor
2008 - 2011
Access Worldwide Philippines Inc
Sr. Quality Development Analyst
2007 - 2008
Sutherland Global Services
Account Manage
2006 - 2006
Konekta Group International
Team Leader - Outbound Sales Account
2004 - 2005

Education

West Visayas State University
Bachelor of Science in Mass Communications
2000 - 2004
Elizalde Academy
Secondary Education
1998 - 2000
Filamer Christian University
Secondary Education
1996 - 1998
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Quality
reports
research
analysis
CSAT
entry
transcription
Excel
Word
Powerpoint
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Identity
Username
SheilaPornan
Type
Individual
Member Since
July 2013
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Sheila Joy P. | Elance

Sheila Joy P.