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Shirlyn Bernal | Elance
 
176985602337900
Last Sign-in: Jan 22, 2013

Shirlyn Bernal

Experienced as IT Helpdesk
   Philippines
  |   San Mateo, Rizal

Overview

Experience as IT Helpdesk, with domain expertise in managed customer services and education

Read More »

Skills (9)

Tested
Computer Skills
Helpdesk
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Active Directory
iPhone
Call Center Skills
Email

Employment

Logica Inc. Phillippines
IT Service Desk (for StatOil in Norway)
2012 - 2012
• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer...
IBM Global Process Services
Technical Support Advisor (Apple iOS Device)
2010 - 2012
• Responsible for providing excellent technical support service by phone for one of the world’s leading manufacturers of Consumer Electronics • Handles Apple gadgets (all iPhone model, all kinds of...
Telus Phillipines
Customer Helpdesk
2008 - 2009
• Assisted customers in both North and South Texas regarding their billings concerns and disputes • Responsible for resolving customer issues / complaints and use negotiating skills to make sure of...

Education

Far Eastern University, Manila
BS in Math Major in Computer Science
2000 - 2004

Keywords

My Snapshot
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
shelight
Type
Individual
Member Since
January 2013
Elance URL
Verifications
0
Shirlyn Bernal | Elance

Shirlyn Bernal