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Shelly G. | Elance
 
176985602337900
Last Sign-in: Dec 18, 2013

Shelly G.

Customer Support/Administrative Support
   United States
  |  8:49 am Local Time

Overview

Minimum Hourly Rate $10

Having more than 8 years in the customer service and administrative support industries, I feel well equipped to handle any challenge that comes my way. I take a great deal of pride in my work and always do things right the first time. If there is something I do not know how to do or do not have the answer to I will learn how to do it or find the answer.

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Feb 26, 2013|Customer Service|Private|Completed
|
5.0

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Skills (7)

Tested
Customer Service
Knowledge of Microsoft Office
Email
Helpdesk
Facebook Page Management
Twitter Management
Pinterest Management

Service Description

My main interest is customer service via email or live chat. I am able to relate to customers and address any concerns with the appropriate solution for both the customer and the company. I possess exemplary written and verbal communication skills and am proficient in all Microsoft Office applications. In addition, I consider myself an expert in building great customer relationships and an all around customer service expert.

I am also proficient in using Hootsuite to schedule social network posts as well as manually using Facebook, Twitter and Pinterest.

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Employment

Dating Site
Member Support
2011 - Present
Answer incoming emails from members regarding billing, technical support or general questions. Send out membership gifts. Respond to chargebacks and Paypal disputes to get them reversed. Handle...
Independent Contractor
Independent Contractor
2004 - Present
Answer inbound calls in support of customer needs, also make outbound calls when necessary to follow up on resolutions. Customer Service email support Live chat support

Keywords

data entry
customer service email
email handling
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Private
Private
Total
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Identity
Username
shell272
Type
Individual
Member Since
August 2009
Elance URL
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0
Shelly G. | Elance

Shelly G.