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Shemeka Washington | Elance
 
176985602337900
Last Sign-in: Aug 20, 2014

Shemeka Washington

Customer Service, Data Entry, Clerical, Technical
   United States
  |   Atlanta, GA
  |  8:27 am Local Time

Overview

Minimum Hourly Rate $13

I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed. Although I have extensive experience in the Customer Service and Collection industry, I love to learn, and am always up to a challenge whatever the situation is. I am seeking a position where I can develop and excel while giving my best to an employer.

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Skills (10)

Tested
Customer Service
My Score
avg
Passed
Telephone Etiquette
My Score
avg
Passed

Service Description

Customer Services, Call center, Data Entry, Collections, Fraud Prevention, Technical Support, Clerical.

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Employment

Bay Area Credit Services
Medical Collector
2013 - Present
File insurance claims, speak with insurance companies, make payment arrangements, take payments, update account information, speak with Attorneys.
Odesk
Fraud Prevention
2012 - 2013
Review flagged transactions generated by our fraud detection systems and determines risk and status of user. Identify changing fraud trends, document and report to appropriate department personnel...
University of South Carolina
Library Clerk
2010 - 2012
Assist students and professors in location of print and non-print resource. Check books and materials in and out to students and teachers using the computerized circulation system. Maintain...
The Post and Courier
Switchboard Opertor
2009 - 2010
Managed all aspects of the switchboard operating system. Provided excellent service to the customers, taking questions and concerns, providing them with information on the products as well as...
Iqor
Account Specialist I
2007 - 2009
Auto Loan Department handle billing questions and payment extensions. Verify, identify and collect contacts of customers with delinquent accounts. Prepare collection files with supporting...
NCO
Collection Specialist
2007 - 2007
Collect delinquent accounts and insufficient payments. Develop and negotiate payment plans with the customers. Develop and execute collection processes on past due accounts. Respond to customer...

Education

University of South Carolina
Assoicates in Art
2010 - 2012
Overview  |  Job History  |  Resume/C.V.

Keywords

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Identity
Username
shemeka30349
Type
Individual
Member Since
October 2012
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Shemeka Washington | Elance

Shemeka Washington