I have been working as a customer service representative for the last 9 years. My job profile included solving the customerís problems, attending to the customerís phone calls regarding complaints and then solving them immediately.
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I also worked and experience Administrative and Office Job for 3 years.
? Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
? Arrange conferences, meetings, and travel reservations for office personnel.
? Complete forms in accordance with company procedures.
? Compose, type, and distribute meeting notes, routine correspondence, and reports.
? Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
? Locate and attach appropriate files to incoming correspondence requiring replies.
? Mail newsletters, promotional material, and other information.
? Maintain scheduling and event calendars.
? Contact follow-ups on sales prospects
? Coordinate with marketing groups to facilitate functions
? Provide status reports to management
? Setup and coordinate meetings
? Support staff in assigned projects
? Determine new market channels
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